Houseperson

MCR • Abilene, TX

8d • $13 - $16 • Onsite

About The Position

The Houseperson supports hotel cleanliness and guest service by keeping guest hallways, stairwells, service areas, ice rooms, common grounds, and other front- and back-of-house spaces clean, safe, and organized. The role includes handling guest luggage and packages, collecting trash and soiled linen, maintaining housekeeping supplies and carts, replenishing guestroom amenities, and monitoring public-space furniture. Team members are expected to greet guests warmly, contribute to guest satisfaction, follow operational procedures and checklists, communicate professionally, and collaborate with colleagues. The position is at the Courtyard Abilene at 4350 Ridgemont Dr., Abilene, Texas.

The role requires a positive, service-oriented attitude; the ability to follow established guidelines, communicate clearly, resolve concerns, and work effectively under pressure; and a willingness to work a varied schedule, potentially including evenings, nights, weekends, and holidays. The employee must be at least 18 years old. Physical demands include stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. The employer may assign other job-related duties and will provide reasonable accommodations as described in the posting.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must arrive and clock in on time, follow scheduled clock-out and break procedures, and provide sufficient notice for call-outs as directed.
• Must be able to perform the physical demands described, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Help contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, groups, and events; understand technology relevant to the role.
• Keep front- and back-of-house areas clean, organized, and safe, pitching in to clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Store and retrieve guest luggage or packages in designated storage areas as needed.
• Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
• Collect trash from exterior receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
• Collect trash and soiled linen from housekeepers and deliver it to the laundry room.
• Monitor the placement and condition of public-space furniture and report issues to management.
• Maintain linen-closet and guest-amenity stock, replenish amenities and supplies in assigned guestrooms, and stock and maintain the housekeeping cart.
• Communicate clearly, honestly, and professionally and collaborate with colleagues to support guests and the workplace.
• Follow scheduled clock-in, clock-out, and break procedures, and provide notice when calling out as directed by a supervisor.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed