Houseperson

Holiday Inn Express Carmel Westfield•Carmel, IN

About The Position

The Houseperson is a vital member of the housekeeping team, helping maintain a clean, organized, and welcoming environment for guests and associates. The role supports housekeeping staff by maintaining public areas, replenishing supplies, and responding promptly to guest needs. The Houseperson is expected to contribute to exceptional guest experiences through attention to detail and proactive service. The position pays $15.75–$16.15, based on experience and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school education and prior housekeeping or hospitality experience are preferred but not required. The role requires physical activity, professional communication, and flexibility to work varying shifts, including weekends and holidays, according to business needs. Benefits eligibility depends on employment status, with full details shared during the first 30 days. Ivy Hospitality is an equal opportunity employer committed to inclusion and diversity and participates in E-Verify.

Requirements

Ability to perform physically demanding work, including standing, lifting, bending, and pushing heavy carts.
Strong communication skills and the ability to interact professionally and respectfully with guests and associates.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Commitment to Ivy Hospitality's standards for cleanliness and guest service.

Nice To Haves

High school diploma or equivalent.
Prior experience in a housekeeping or hospitality role.

Responsibilities

Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
Deliver linens, supplies, and amenities promptly to housekeeping associates to support room turnovers.
Remove trash and soiled linens from housekeeping carts and storage areas.
Respond promptly and courteously to guest requests, such as requests for additional towels or bedding.
Restock housekeeping carts and storage areas with necessary supplies.
Communicate with the housekeeping team to prioritize and complete tasks efficiently.
Assist with deep-cleaning projects and other special cleaning tasks as assigned.
Follow safety and security procedures, including the proper handling of cleaning equipment and chemicals.
Notify the supervisor of maintenance needs or safety hazards observed during daily duties.
Conduct guest interactions courteously and professionally, in line with company standards.
Collaborate with other departments to support seamless service and guest satisfaction.
Follow safety and security protocols for handling keys and lost-and-found items and for emergency procedures.
Participate in daily hotel operations meetings and contribute to overall hotel strategy.
Perform additional duties as assigned by the General Manager or Department Leader.