Houseperson
About The Position
The Houseperson provides superior service to internal and external guests and performs housekeeping functions during the assigned shift to maintain hotel rooms and other areas according to established standards. The role includes cleaning public and back-of-house areas, supporting housekeeping attendants, assisting guests, and reporting facility or room deficiencies. The position also transports laundry to and from the Laundry Facility at Four Seasons Hotel and provides accurate information about the property, events, and promotions. The work environment may involve varying noise levels and exposure to dust, secondhand smoke, changing temperatures and lighting, vibrations, crowds, and varying air quality. The role requires frequent lifting and moving of items, repetitive bending and reaching, and extended periods of standing, walking, and moving between floors. Regular and punctual attendance and a professional appearance and demeanor are required.
Requirements
- Typically acquired through one year of progressive experience in hotel housekeeping.
- Demonstrated knowledge of housekeeping practices and procedures.
- Ability to communicate effectively in English with guests and team members at all levels, and understand directions.
- Ability to clean rooms and replenish soft and hard supplies.
- Ability to move effectively and efficiently between floors as needed.
- Excellent guest-service and communication skills.
- Ability to lift and move up to 50 pounds frequently during a shift; push and pull up to 50 pounds; and lift and carry objects up to 30 pounds.
- Ability to bend, stoop, twist, reach, and kneel repetitively.
- Ability to ascend and descend stairs and maintain equilibrium for an extended period.
- Ability to stand and/or walk for extended periods, including 8- to 12-hour shifts.
- Ability to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and varying air quality.
- Professional appearance and demeanor at all times.
- Regular and punctual attendance.
Responsibilities
- Provide superior guest service and maintain positive interactions with guests and team members, including in difficult business conditions.
- Perform public-area and back-of-house cleaning and upkeep according to established standards.
- Remove used laundry and trash from hotel rooms and attendant carts.
- Assist guests with questions, problems, and requests for additional items, ensuring guest satisfaction.
- Clean assigned areas using accepted standards and techniques, and use machines and chemicals properly and safely.
- Report structural, equipment, plumbing, room, and hallway deficiencies to the supervisor on duty, and follow up on completion.
- Keep attendant carts and housekeeping storerooms supplied with hard and soft goods in accordance with departmental standards and policy.
- Maintain proper documentation of duties completed during the shift, as directed.
- Greet guests throughout the shift with an appropriate salutation and pleasant expression.
- Perform duties quietly and orderly, and keep the assigned floor free of trash and linens.
- Transport laundry to and from the Laundry Facility at Four Seasons Hotel.
- Provide accurate information about the property, events, and promotions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
