Houseperson

MPM Macon•Fayetteville, GA

12d

About The Position

The Houseperson is responsible for cleaning and maintaining interior and exterior public areas to provide exceptional guest service consistent with Autograph Collection standards under the Mainsail Lodging & Development franchise. The role supports housekeeping operations by distributing supplies, maintaining hallways and shared spaces, assisting with banquet setup, fulfilling guest requests, and helping prepare for VIP arrivals. The Houseperson is expected to communicate professionally, protect guest confidentiality, follow hotel policies and procedures, and contribute to a positive guest experience. The position requires physical stamina and the ability to work independently, manage multiple tasks, and respond effectively to challenges in a busy hotel environment.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods, squat, and bend.
Corrected vision to the normal range.
Ability to lift, push, or pull 50 pounds.
Ability to make sound judgments quickly and work on multiple tasks while progressing toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities in the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.
Ability to work long hours as needed.

Nice To Haves

Previous hospitality experience preferred.

Responsibilities

Greet guests warmly and acknowledge them in public spaces.
Distribute necessary items to assigned housekeepers.
Assist with banquet functions, including setting up tables and chairs.
Prepare guest-requested items before arrival, such as foam pillows and extra towels, and assist with other special requests.
Maintain hallways, windowsills, door frames, and baseboards free of dust and scuffs; sweep or vacuum hallways daily.
Clean elevator interiors and polish elevator tracks and landings.
Keep closets organized and maintain par levels; keep stairwells and ice machine areas free of debris.
Follow scheduled shifts and required break and lunch periods.
Perform deep cleaning according to the rotational schedule.
Assist the Director of Rooms Operations with VIP arrivals.
Restock and reorganize housekeepers’ carts daily.
Report light outages, broken equipment, room disparities, suspicious activity, unusual items, and irregular guest behavior to the appropriate manager.
Communicate inventory needs, including amenities, pillowcases, bed linen, and robes.
Use technology professionally when communicating.
Maintain a positive, friendly attitude and treat guests, team members, and management with respect.
Share hotel knowledge with guests and personalize interactions, including using guest names.
Maintain guest confidentiality and follow hotel procedures.
Follow hotel policies and procedures outlined in the team member handbook.
Keep work areas, including closets, carts, and the housekeeping office, clean and orderly.
Assist guests in a way that supports an exceptional experience and strong GSS performance.