Houseperson

Caesars Entertainment•St. Louis, MO

10d

About The Position

The Houseperson provides superior service to internal and external guests and performs housekeeping functions during an assigned shift to ensure hotel rooms and other areas are clean and maintained according to established standards. The role includes cleaning public and back-of-house areas, supporting housekeeping attendants, assisting guests, transporting laundry, and reporting facility or room deficiencies. The position requires physical mobility and the ability to work in varying environmental conditions.

Requirements

One year of progressive experience in hotel housekeeping.
Ability to lift and move up to 50 pounds frequently during a shift.
Ability to push and pull up to 50 pounds and lift and carry objects up to 30 pounds.
Ability to communicate effectively with guests and team members at all levels.
Ability to clean rooms and replenish soft and hard supplies.
Ability to move efficiently between floors as needed.
Knowledge of housekeeping practices and procedures.
Ability to communicate in English and understand directions.
Ability to remain physically mobile and stand or walk for 8 to 12-hour shifts.
Excellent guest service and communication skills.
Ability to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and varying air quality.
Professional appearance and demeanor at all times.
Regular and punctual attendance.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Ability to work from a standing or walking position for an extended period.
Ability to work in a smoking environment.

Responsibilities

Provide superior guest service and interact positively with guests and team members, including handling difficult guests and business conditions while working harmoniously with coworkers.
Clean and maintain public areas and back-of-house areas according to established standards.
Remove used laundry and trash from hotel rooms and attendant carts.
Assist guests with questions, problems, and requests for additional items to ensure guest satisfaction.
Use cleaning machines and chemicals properly and safely, following accepted cleaning techniques and guest service standards.
Report facility problems involving structure, equipment, and plumbing to a supervisor.
Supply attendant carts and housekeeping storerooms with hard and soft goods according to departmental standards and policies.
Maintain documentation of duties completed during the shift as directed.
Greet guests throughout the shift with an appropriate salutation and pleasant expression.
Perform duties quietly and orderly.
Keep the assigned floor clean and free of trash and linens.
Report room and hallway deficiencies to the supervisor on duty and follow up on their completion.
Transport laundry to and from the Four Seasons Hotel Laundry Facility.
Provide accurate information about the property, its events, and promotions.