Houseperson - Banqueting Operations
About The Position
The Banquet Houseperson supports the successful execution of special events by setting up and breaking down banquet functions and meeting rooms, maintaining clean spaces, stocking rooms with necessary items, and reporting maintenance issues. The role helps provide an exceptional guest experience by supporting banquet staff, keeping supplies and equipment organized, and ensuring event spaces are ready for use. The position requires a high school diploma or equivalent, a successful background check, and the ability to obtain and maintain required licenses and certifications under applicable regulations. Team members must be at least 21 years old and able to work nights, holidays, weekends, flexible shifts, and events with varying schedules. The work involves extended periods of standing, frequent walking and other physical activity, and frequently lifting or moving up to 50 pounds. The environment is fast-paced, public-facing, and may involve excessive noise and access to the casino floor.
Requirements
- High school diploma or equivalent.
- Must be at least 21 years old.
- Must successfully pass a background check.
- Must obtain and maintain all licenses and certifications required by Federal, State, and IGB regulations.
- Able to work nights, holidays, weekends, flexible shifts, and events with varying schedules.
- Excellent written and verbal communication skills; able to communicate effectively in English with guests regarding position duties.
- Able to read and comprehend documentation, training materials, and policy information.
- Able to communicate courteously, effectively, and professionally with guests and team members at all levels.
- Able to stand for extended periods and frequently stand, walk, handle or feel objects, reach, talk, hear, and taste or smell.
- Frequently lift and/or move up to 50 pounds.
- Able to work at a fast pace and in stressful situations, including a public-facing environment with excessive noise and possible time on or passage through the casino floor.
- Able to exercise independent judgment, follow company policies and guidelines, adapt to change, and work as part of a team.
- Must have a professional appearance and demeanor and be able to act as a role model.
Responsibilities
- Set up banquet rooms and meeting spaces according to event specifications, including arranging tables, chairs, linens, and equipment.
- Transport and store banquet furniture, equipment, and supplies safely and securely.
- Support banquet staff during events by replenishing supplies, clearing tables, and responding promptly and courteously to guest requests.
- Keep banquet storage areas clean and organized, with equipment and supplies properly stored and accessible.
- Coordinate with the banquet team to complete event setups and breakdowns efficiently and on schedule, following established standards.
- Inspect event spaces before and after functions, identify maintenance issues or damage, and report them for resolution.
- Assist with ordering and receiving non-food items for the Food & Beverage department and maintain adequate stock.
- Communicate with team members and supervisors about completed tasks, issues, and process improvement suggestions.
- Follow safety and sanitation guidelines, including waste handling and food-handling protocols.
- Attend seminars when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
