Banquets Houseperson - Banqueting Operations (Full-Time)

Hard Rock Hotel & Casino Ottawa • Hard Rock Casino Northern Indiana, IN

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About The Position

The Banquets Houseperson maintains the cleanliness and organization of banquet rooms, hallways, storage and service areas. The role includes routinely inventorying and caring for banquet supplies such as linens, chairs, dishware, glassware, flatware and decorations; setting up rooms according to banquet event orders; and returning rooms to their original state after events. During events, the houseperson assists servers, transports tables and equipment, maintains audio-visual equipment, reports maintenance issues to management, and provides requested information to banquet patrons.

The position also supports a welcoming guest experience, maintains safety and cleanliness in event spaces and designated back-of-house and hospitality areas, and communicates guest needs or concerns to a supervisor. Duties may include opening rooms and adjusting lighting, sound and temperature before guests arrive, as well as proper use, storage and maintenance of meeting-room equipment. Other duties may be assigned.

Requirements

• At least one year of banquets experience in a high-volume, upscale hotel; related education and experience may be interchangeable year for year.
• High school diploma or GED.
• Excellent oral and written communication skills.
• Ability to speak, read, write and understand the primary language(s) used in the workplace.
• Use judgment and reasoning to handle emergencies such as sudden illness, accidents or interrupted service.
• Knowledge of banquet and food-service techniques and standards, food, beverage and wine service, and table-service procedures and etiquette.
• Excellent customer-service skills.
• Ability to work evenings, weekends and holidays as needed; evenings, weekends and holidays are a regular part of the schedule.
• Valid Food Handlers Card, Liquor License and IGC Badge when working.
• Excellent attendance and conduct record for consideration.
• Ability to stand, walk, kneel, bend and move throughout the business for extended periods; make repetitive arm, hand and wrist movements; and perform the physical activities described in the posting.
• Ability to regularly lift, push, pull, balance or carry objects up to 50 pounds and frequently lift or move objects up to 25 pounds.
• Ability to tolerate exposure to heat, cold, chemicals and a loud or noisy environment.
• Ability to express or exchange ideas verbally and perceive sound; obtain visual impressions; and demonstrate manual dexterity, hand-eye coordination and reach above shoulder height.
• Required vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

• Casino Food & Beverage experience is preferred.
• Deep understanding of lifestyle casino/hotels and premium dining products and services.

Responsibilities

• Maintain cleanliness and organization of banquet rooms, hallways, storage and service areas.
• Inventory and care for banquet supplies, including linens, chairs, dishware, glassware, flatware and decorations.
• Set up and break down meeting rooms according to event orders and restore rooms after events.
• Assemble and arrange conference equipment in meeting rooms according to event requirements.
• Open rooms and adjust lighting, sound volumes and temperature as needed before guests arrive.
• Use, store and maintain audio-visual and meeting-room equipment properly.
• Assist servers and transport tables and equipment during events.
• Maintain safety and cleanliness in event spaces, Back of House, Hospitality Suites and designated banquet or entertainment venues.
• Clean and sanitize work and public spaces.
• Greet guests in a friendly and warm manner and provide requested information to banquet patrons.
• Build and retain guest relations, contribute to superior guest service, and mentor team members.
• Communicate guest needs, problems and concerns to a supervisor.
• Report maintenance issues to management.
• Attend seminars when needed.
• Take orders, recite specials and point out specific menu items to customers.
• Perform other duties as assigned.

Benefits

• The company describes a comprehensive benefits package intended to support health, future planning and work-life balance; benefits may vary by employment status. Further details are available on the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED