Houseperson Housekeeping

Lake Nona Wave Hotel•Orlando, FL

175d•Onsite

About The Position

The Houseperson provides exceptional service to internal and external guests and supports the cleanliness of guest rooms, corridors, housekeeping storage and linen closets, and other assigned areas. The role follows department and company standards and serves as an ambassador for the hotel. Housepersons maintain supplies and equipment, uphold safety and sanitation procedures, respond to guest inquiries, and report security, damage, and maintenance concerns.

Requirements

High school diploma or GED, or at least six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand, speak, read, and write basic English.
Availability to work varied shifts and flexible schedules.

Nice To Haves

Previous hospitality experience in a Four Diamond quality organization.

Responsibilities

Know hotel services and features, as well as local attractions and activities, to anticipate and respond to guest inquiries.
Complete assigned general cleaning duties with attention to detail and organization, and check with the supervisor for additional assignments during the shift.
Stock cleaning carts, housekeeping storage, linen closets, and public areas with designated supplies and equipment.
Maintain knowledge of the proper maintenance and use of equipment.
Monitor and maintain safety, cleanliness, sanitation, and organization in assigned guest rooms, corridors, housekeeping linen and storage closets, and public areas.
Perform assigned cleaning tasks such as removing trash and linen, wiping shelves and counters, vacuuming carpets and rugs, sweeping and waxing floors, and relocating improperly stored items.
Follow required procedures for handling, cleaning, disposing of, or moving objects and materials, and for cleaning up blood, infectious materials, or bodily fluids in accordance with OSHA Bloodborne Pathogen Standards.
Maintain accurate key control and effective security for keys, buildings, and vehicles.
Report damage and maintenance problems according to proper procedures.
Handle lost and found items according to department and company procedures.
Report to work on time and according to the posted schedule.

Benefits

Team Member Travel Program with complimentary and discounted stays at CoralTree Hospitality properties.
Unlimited discounted rates for friends and family.
Pre-tax flexible benefit plan for healthcare and dependent care expenses.
Medical, dental, vision, life, and disability benefits, including pet insurance.
401(k) plan with company match.
Employee Assistance Program.
Paid vacation, sick days, and holidays.
Team member discounts on travel, entertainment, and retail brands.
Special rates at Lake Nona Performance Club.
Discounts at Tavistock Group Restaurants.
Team member meals, uniforms, and parking.