Houseperson - Mountain Loft Resort

MasterCorp, Inc. • Gatlinburg, TN

1d

About The Position

The Houseperson/Runner assists and supports Supervisors and Housekeepers in meeting quality and timeliness standards while following the company mission and values. The role helps maintain clean, organized, and well-stocked storage areas; removes soiled linens and trash from units; prepares and delivers linen and supply bags; and checks assigned buildings or floors for linens, trash, and equipment. The Houseperson reports maintenance issues and lost-and-found items, moves furniture as directed, helps with linen inventories and supplies, and makes guest deliveries. The position also supports guest service by assisting resort guests and owners, helping resolve guest complaints promptly, maintaining positive customer relations, and learning about the resort. Employees are expected to maintain a safe working environment, use supplies and equipment effectively, respond with urgency to help turn units on time, and perform other site-operation duties as directed by the Executive Housekeeper. The role requires working irregular hours and involves frequent standing, walking, pushing, pulling, moving, lifting, bending, reaching, and repetitive motions, with occasional ascending and descending. The stated ability to lift 75 pounds is listed among the qualifications.

Requirements

• Ability to lift 75 pounds, with or without accommodation.
• Ability to make decisions.
• Planning and scheduling capabilities.
• Ability to read, write, and do basic math.
• Promptness with assignments.
• Passion for cleanliness.
• Strong work ethic.
• Ability to learn and change behavior.
• Willingness to work irregular hours.
• A valid driver's license is required for certain locations.
• Physical ability to perform the essential functions, including frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, and occasional ascending and descending; reasonable accommodations may be made.

Responsibilities

• Maintain a high standard of excellence.
• Stock and maintain the cleanliness and organization of storage closets.
• Assist in stripping units of soiled linens as directed.
• Remove soiled linens and trash from units.
• Prepare linen and supply bags as directed and deliver them to units.
• Walk assigned buildings or floors to ensure they are free of linen, trash, and equipment.
• Report unit maintenance issues according to company procedure.
• Report lost-and-found items to the Executive Housekeeper.
• Move furniture as directed.
• Help ensure a safe working environment at each site and office.
• Perform duties related to site operation as directed by the Executive Housekeeper.
• Respond with urgency and be prompt with assignments and appointments so units are turned on time.
• Use supplies and equipment efficiently and effectively.
• Assist with linen inventories and supplies as directed.
• Help resolve guest complaints promptly and build positive customer relations.
• Assist resort guests and owners and make guest deliveries as directed.
• Become knowledgeable about the resort.

Benefits

• Starting pay of $20 per hour.
• Potential Refer A Friend bonus.
• Paid training.
• Benefits package including medical, vision, dental, and paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed