Houseperson (Full Time) - The Ben Hotel

Sage Hospitality•West Palm Beach, FL

3d•Onsite

About The Position

As a Houseperson at The Ben, West Palm Beach, you play a vital role in supporting the daily operations of the housekeeping team and maintaining a seamless, luxurious environment for our guests. You will be responsible for supporting Room Attendants, keeping guest corridors and service areas pristine, delivering requested items, and managing the heavy lifting behind the scenes. Through your proactive support, efficiency, and sharp attention to detail, you help ensure our housekeeping team operates smoothly while upholding the hotel's reputation for outstanding hospitality. Your work is the engine that drives our housekeeping department forward. From stocking high-end linens and keeping guest corridors pristine to stepping in with a warm smile when a guest needs extra towels, you ensure that every corner of the hotel flows effortlessly. You are the backbone of our operation, turning high-volume hotel activity into an atmosphere of quiet, luxury comfort. Every hallway you clear, every closet you stock, and every request you fulfill reflects The Ben’s deep commitment to quality, teamwork, and elevated hospitality.

Requirements

No formal education required.
No experience required
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.

Responsibilities

Conduct routine inspections of assigned floors and public areas at the beginning and end of each shift to ensure cleanliness, organization, and presentation standards are maintained.
Clean and maintain hotel public spaces, including hallways, elevators, stairwells, service areas, and other designated locations, following established cleanliness, safety, and security standards.
Remove trash, soiled linens, terry, newspapers, and room service trays from guest floors and service areas, transporting materials to designated disposal or laundry locations.
Stock linen closets, supply rooms, and housekeeping carts to maintain established par levels and support efficient departmental operations.
Assist Room Attendants with operational needs, including delivering bed boards, rollaway beds, cribs, and other housekeeping equipment.
Identify and report maintenance concerns, safety hazards, lost and found items, damaged property, or missing hotel assets to the appropriate supervisor.
Respond promptly and courteously to guest requests, providing exceptional service while escalating concerns or complaints as appropriate to ensure guest satisfaction.
Maintain clean, organized, and safe housekeeping storage areas, service corridors, and workspaces.
Follow all hotel policies, departmental procedures, and safety regulations while performing assigned duties.
Support the Housekeeping team with additional operational tasks and special projects as assigned to ensure a clean, welcoming, and exceptional guest environment.