Houseperson (Full Time) - The Ben Hotel

Sage Hospitality•West Palm Beach, FL

49d

About The Position

The Houseperson supports the housekeeping team and helps maintain a clean, organized, and luxurious environment for guests at The Ben. The role assists Room Attendants, maintains guest corridors and public and service areas, stocks linen closets and housekeeping supplies, and delivers requested items. The Houseperson also removes waste, soiled linens, and room-service items; helps with housekeeping equipment; and reports maintenance issues, safety hazards, lost property, and damaged or missing hotel assets. Success in this role requires a strong work ethic, physical stamina, the ability to work independently and as part of a team, attention to detail, and a commitment to guest service. The Houseperson follows hotel policies, departmental procedures, safety regulations, and Marriott and The Ben standards of cleanliness and professionalism.

Requirements

No formal education required.
No experience required.
Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Ability to communicate with guests, housekeepers, the main linen room attendant, and a supervisor.
Ability to assess the appropriate response to meet standards.
Ability to perform the role's physical tasks, including pushing a vacuum, carrying supplies and dirty linen, collecting room-service trays and dishes, bending and kneeling, reaching throughout assigned areas, standing and walking continuously, and climbing stairs.

Responsibilities

Inspect assigned floors and public areas at the beginning and end of each shift to ensure cleanliness, organization, and presentation standards.
Clean and maintain hallways, elevators, stairwells, service areas, and other designated public spaces according to cleanliness, safety, and security standards.
Remove trash, soiled linens, terry, newspapers, and room-service trays from guest floors and service areas, and transport them to designated disposal or laundry locations.
Stock linen closets, supply rooms, and housekeeping carts to established par levels.
Assist Room Attendants with operational needs, including delivering bed boards, rollaway beds, cribs, and other housekeeping equipment.
Report maintenance concerns, safety hazards, lost-and-found items, damaged property, and missing hotel assets to the appropriate supervisor.
Respond promptly and courteously to guest requests and escalate concerns or complaints as appropriate.
Keep housekeeping storage areas, service corridors, and workspaces clean, organized, and safe.
Follow hotel policies, departmental procedures, and safety regulations.
Support the Housekeeping team with additional operational tasks and special projects as assigned.