Hotel Houseperson

Hyatt Place Mount Pleasant Towne Centre•Mount Pleasant, SC

3d•Onsite

About The Position

The Hotel Houseperson maintains the cleanliness, safety, and appearance of the hotel’s common areas while providing operational support to the Housekeeping department. The role includes cleaning public spaces, responding to guest requests, and helping Room Attendants keep housekeeping operations moving efficiently. The ideal candidate is dependable, organized, physically active, detail-oriented, and committed to creating a clean and welcoming environment for guests and teammates. The Houseperson works with Room Attendants, Guest Services, Maintenance, and Management; completes assigned cleaning projects and daily task lists; communicates supply and inventory needs; attends required meetings and training; and supports hotel operations and special events as needed. No prior hotel housekeeping experience is required, and training is provided.

Requirements

Strong attention to detail and commitment to cleanliness.
Ability to work independently and complete assigned responsibilities efficiently.
Ability to communicate professionally with guests and teammates.
Dependability, punctuality, and reliable attendance.
Ability to multitask in a fast-paced hotel environment.
Ability to work weekends and holidays based on business needs.
Ability to successfully complete a pre-employment background check.
Ability to stand and walk for extended periods; bend, kneel, reach, climb, push, pull, and carry supplies throughout the shift.
Ability to lift up to 30 pounds regularly and up to 50 pounds occasionally.
Ability to push and maneuver Housekeeping carts, trash containers, furniture, and equipment; use stairs; and work throughout all areas of the hotel.
Ability to work safely with approved cleaning chemicals and equipment.

Nice To Haves

Previous housekeeping, janitorial, custodial, or hotel experience.
Experience using commercial cleaning equipment and products.
Knowledge of proper cleaning, sanitation, and chemical-handling procedures.
Hyatt or hotel experience.

Responsibilities

Welcome guests professionally, respond courteously to requests, deliver supplies and amenities to guestrooms when assigned, provide directions and general hotel information, and report guest concerns.
Clean and maintain public areas, including the lobby, hallways, stairwells, elevators, offices, public restrooms, fitness center, meeting spaces, and restaurant areas.
Sweep and mop hard-surface floors; vacuum carpets, rugs, and upholstery; dust and polish surfaces; clean glass, doors, windows, and high-touch areas; and empty trash and recycling.
Monitor public areas throughout the shift and promptly address cleanliness concerns.
Assist Room Attendants with stripping guestrooms, removing used linens and towels, and collecting trash from guestrooms and Housekeeping work areas.
Deliver linens, cleaning supplies, guest amenities, and other materials to Room Attendants; maintain Housekeeping closets and storage areas; and restock carts and supplies.
Move furniture, rollaway beds, cribs, and other hotel equipment when assigned, and support the Housekeeping team during busy periods.
Follow health, safety, sanitation, and chemical-handling procedures; properly use, label, store, and secure cleaning chemicals and equipment; use required protective equipment; and place warning signs around hazards.
Report maintenance concerns, damaged equipment, safety hazards, and technical issues promptly, and ensure equipment is clean, functional, and properly stored.
Work with other hotel departments to provide a seamless guest experience, complete assigned projects and task lists, communicate supply needs, attend meetings and training, and support special events as needed.
Follow Hyatt brand standards and company policies and perform additional duties as assigned.