Houseperson - Embassy Suites by Hilton Dulles Airport

B.F. Saul Company Hospitality Group • Herndon, VA

2d • Onsite

About The Position

This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Group quality standards. Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations. Follows CSM high standards of quality to ensure guest satisfaction. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!†values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Requirements

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred.
• Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required.

Responsibilities

• Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms.
• Ensures cart, linen, rooms, and equipment are clean and in working order.
• Accountable for guest satisfaction as it pertains to housekeeping service at the property.
• Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows Best Western's guest service recovery program.
• Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations.
• Inspects rooms for maintenance needs and reports any maintenance service issues.
• Knowledgeable on safe use of chemicals utilized within the housekeeping department.
• Follows all Best Western's procedures for guest/team member’s incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings.
• Responsible for proper use of all equipment and supplies.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED