Houseperson / Runner- HVRW

HOTEL VALENCIA CORP•San Antonio, TX

41d•Onsite

About The Position

The Houseperson / Runner provides efficient, attentive service to hotel guest rooms and supports room attendants and housekeeping operations. The role stocks housekeeping supplies, maintains guest corridors and assigned areas, delivers guest requests and laundry, handles linen and trash, and assists with room readiness and special cleaning tasks. It also involves maintaining organized and secure housekeeping storage areas, communicating with supervisors and team members throughout the shift, and following hotel and safety procedures.

Requirements

High school diploma or equivalent.
Ability to communicate effectively, verbally and in writing.
Ability to work productively with a team and contribute to team results.
High energy, a positive attitude, and attention to detail.
Ability to follow safety guidelines.
Effective time-management and problem-solving skills.
Strong organizational and interpersonal abilities.
Comfort using the Paycom app or computers to complete training.
Ability to use a work phone and communicate through hotel-provided applications.
Ability to meet the physical demands of the role, including frequent lifting up to 50 pounds and pushing a 200-pound cart.

Nice To Haves

Previous housekeeping experience.

Responsibilities

Deliver, carry, sort, and stock linen, towels, room amenities, and other housekeeping supplies.
Vacuum guest corridors daily and sweep and mop service landings as needed or directed.
Collect trash and dirty linen from guest rooms, corridors, and service landings, including at the end of each shift.
Deliver guest laundry and requested supplies and items to guest rooms in a timely manner.
Remove room service trays from guest floors and place them in housekeeping storage or service landings.
Assist with room readiness, stripping rooms, moving furniture and equipment, and special cleaning projects.
Assist with checking guest restrooms and spot-cleaning carpets in guest rooms and hallways when needed.
Ensure guest-request items, including microwaves, refrigerators, cribs, and rollaways, are clean and ready for delivery.
Keep assigned housekeeping storage areas fully stocked, organized, and secure; ensure storerooms are locked.
Maintain courteous, positive interactions with guests and coworkers and support an inclusive work environment.
Participate in required training, meetings, committees, and special projects; complete the required training and position checklists.
Communicate with supervisors and managers throughout the shift, use hotel-provided applications and work phones, maintain task notes, and submit a completed task sheet at shift end.
Use and store chemicals and equipment properly, wear required personal protective equipment, follow safe lifting and material-handling procedures, and report hazards, damage, accidents, injuries, and near misses.
Maintain clean and organized work areas, keep walkways and emergency equipment accessible, attend required meetings, and perform other assigned duties.