Houseperson / Runner - LSC

Valencia Group•Austin, TX

About The Position

The Houseperson/Runner ensures housekeeping team members have the supplies, linens, and equipment needed to maintain guest rooms and public areas to hotel standards. The role delivers linens, amenities, supplies, and guest-requested items; responds to housekeeping requests; maintains storage and linen areas; and supports the cleanliness and organization of back-of-house and public spaces. The position reports to the Housekeeping Supervisor and is classified as non-exempt.

Requirements

Strong verbal and written communication skills.
Effective time-management and problem-solving skills.
Proficiency in Alice.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Ability to communicate effectively and multitask.
Composure and patience under pressure.
Comfort using multiple computer programs and devices to communicate with team members and complete daily checklists.
Ability to frequently stand and walk for up to 8 hours a day.
Ability to frequently lift and carry items weighing up to 50 pounds.
Ability to bend, stoop, reach, push, pull, grasp, kneel, climb stairs, and maneuver housekeeping carts and equipment.

Nice To Haves

Hotel operations or customer service experience.

Responsibilities

Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.
Respond to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.
Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.
Set up and break down rollaway beds, cribs, and other guest-requested items.
Deliver guest amenities and fulfill special guest requests promptly and courteously.
Respond to guest requests and assist with special cleaning needs as assigned.
Attend required monthly department meetings and complete assigned training and job duty rehearsals.
Use assigned technology devices and hotel systems, including Alice and StayNTouch.
Operate cleaning equipment safely and efficiently and maintain it in proper working condition.
Report safety or security concerns and unsafe conditions immediately.
Maintain cleanliness and organization in work areas, follow company policies and procedures, and perform additional duties as assigned.