Houseperson / Runner - LSC

VALENCIA GROUP•Austin, TX

3d•Onsite

About The Position

The Houseperson / Runner ensures housekeeping team members have the supplies, linens, and equipment needed to maintain guest rooms and public areas to hotel standards. The role delivers linens, towels, amenities, and supplies; responds to housekeeping and guest requests; transports soiled linens, trash, and recycling; and maintains organized, properly stocked housekeeping closets and storage areas. The position also assists with guest-requested items, special cleaning needs, equipment care, safety, and general cleanliness throughout the hotel. The role is based at Lone Star Court in Austin, Texas, is part-time and non-exempt, and reports to the Housekeeping Supervisor. The work takes place in guest rooms, public areas, the lobby, laundry and housekeeping areas, meeting spaces, storage closets, and outdoors in varying weather conditions. It involves frequent standing and walking, lifting and carrying items up to 50 pounds, and regular bending, reaching, pushing, pulling, kneeling, and stair climbing.

Requirements

Strong verbal and written communication skills.
Effective time-management and problem-solving skills.
Proficiency in Alice.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Ability to communicate effectively and work productively with others.
Effective multitasking skills and composure and patience under pressure.
Comfort using multiple computer programs and devices to communicate with team members and complete daily checklists.
Ability to frequently stand and walk, including walking throughout the hotel for up to eight hours a day.
Ability to frequently lift and carry linens, supplies, trash, recycling, and equipment weighing up to 50 pounds.
Ability to frequently bend, stoop, reach, push, pull, grasp, kneel, climb stairs, and maneuver housekeeping carts and equipment.
Ability to perform the essential functions with or without reasonable accommodation.

Nice To Haves

Hotel operations or customer service experience is preferred.

Responsibilities

Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.
Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.
Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.
Assist with setup and breakdown of rollaway beds, cribs, and other guest-requested items.
Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.
Respond promptly to guest requests and assist with special cleaning needs as assigned.
Attend required monthly department meetings and comply with assigned training and job duty rehearsals.
Use assigned technology devices and hotel systems, including Alice and StayNTouch.
Operate cleaning equipment safely and efficiently and ensure equipment is maintained in proper working condition.
Report safety or security concerns and unsafe conditions immediately.
Maintain cleanliness and organization in all work areas, behave courteously toward guests and team members, and follow company policies and procedures.
Perform additional duties as assigned by the supervisor.