Houseman
About The Position
Housepersons maintain the cleanliness of guest floor corridors, foyers, stairwells, and public areas, while supporting room attendants in upholding high standards of quality and service. The role includes replenishing housekeeping carts and floor linens, removing and transporting soiled linens and trash, cleaning and maintaining corridors, stairs, common areas, employee elevators, and floor closets, and performing scheduled deep or general cleaning. The Houseman maintains a safe, organized work area, follows hotel safety policies and procedures, reports accidents and injuries, responds promptly to guest requests and complaints, and complies with company policies and attendance standards. The position also involves participating in training, supporting the team, assisting with projects assigned by the manager, and performing other assigned duties.
Requirements
- Ability to work under pressure in a fast-paced environment.
- Ability to be proactive and multitask.
- Ability to communicate verbally with others.
- Knowledge of general housekeeping practices and ability to follow safety guidelines and maintain professional behavior.
- Strong interpersonal, organizational, and time-management skills.
- Ability to take direction from others and work for long periods of time.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Supply housekeeping carts with appropriate levels of linens and towels in compliance with property standards.
- Remove soiled linens and trash from rooms when they are stripped.
- Take soiled linen to the laundry room at the end of the shift for pickup and cleaning.
- Restock linen on floors as necessary.
- Clean hallways and stairs daily, including windows, sweeping, mopping, waxing, and polishing marble, carpet, or tile floors as required.
- Clean and maintain common areas, including employee elevators.
- Organize and clean floor closets.
- Perform deep or general cleaning as scheduled based on business needs.
- Keep the work area clear of standing water, debris, and other obstructions to support safe and efficient work.
- Follow hotel safety policies and procedures and use safety equipment as needed.
- Promptly report accidents and injuries.
- Address guest requests, inquiries, and complaints promptly and completely, and follow up in a timely manner.
- Comply with all policies and procedures.
- Maintain regular attendance in accordance with company standards and scheduling needs.
- Maintain a friendly, cheerful, and courteous demeanor.
- Contribute positively to the department team.
- Participate in ongoing training.
- Assist with projects assigned by the manager.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
