Houseman
About The Position
The Houseman, also referred to as a House Attendant, responds promptly to requests from guests and other departments. The role delivers guest requests and sets up furniture items in guest rooms as requested. It removes items from hallways and transports them to service areas, including debris, room-service food and beverage trays, soiled linens, and trash placed near Room Attendant carts. The Houseman also ensures service closets are maintained with adequate supplies, terries, and linen. The position requires a professional, service-oriented approach with guests and team members, attention to guest needs, and compliance with safety requirements, hotel standards, and company policies. The Houseman maintains tools and equipment, completes assigned guest requests within allotted times and brand standards, and may perform Room Attendant, Turndown Attendant, and Linen Runner duties when needed. The role is based at JW Marriott Turnberry Miami Resort & Spa in Aventura, Florida.
Requirements
- Previous housekeeping experience preferred.
- Ability to work cohesively as part of a team with minimum supervision.
- Ability to focus attention on guest needs.
- Adhere to safety rules and company policies.
- Knowledge of proper chemical handling, cleaning techniques, and use of equipment and machinery.
- High school diploma.
- Ability to communicate in English; a second language is a plus.
- Ability to perform assigned duties with attention to detail, speed, and accuracy.
- Ability to work flexible schedules, including holidays and weekends.
- Ability to perform multiple tasks.
- Must be physically fit to lift, pull, and push items up to 100 pounds.
- Must be able to stand, walk, reach, and bend throughout a shift of up to 8 hours.
- Must be able to work in a fast-paced environment.
Nice To Haves
- Previous housekeeping experience.
- Experience in a large hotel environment.
- Ability to communicate in a second language.
Responsibilities
- Respond promptly to requests from guests and other departments.
- Deliver guest requests and set up furniture items in guest rooms as requested.
- Remove items from hallways and transport them to service areas, including debris, room-service food and beverage trays, soiled linens, and trash placed near Room Attendant carts.
- Maintain service closets with adequate supplies, terries, and linen.
- Approach encounters with guests and team members in a professional, service-oriented manner.
- Comply with standards and regulations to encourage safe and efficient hotel operations.
- Learn hotel services and facilities to answer guest and member inquiries.
- Be knowledgeable about Safety Data Sheet specifications.
- Maintain and care for tools and equipment.
- Perform Room Attendant, Turndown Attendant, and Linen Runner duties when needed.
- Complete and report daily assignments and duties to the office coordinator.
- Return cleaning supplies and equipment to their proper locations.
- Remove trash and dirty linen from guest floors and deliver them to the basement for laundry pickup.
- Complete assigned guest requests within the allotted time and according to brand standards.
- Clean balconies, stairwells, elevators, and chute rooms.
- Perform other reasonable duties as required by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
