River Lodge Houseman

Wilderness at the Smokies•Sevierville, TN

10d

About The Position

A Houseman assists Room Attendants and Inspectors by transporting clean and dirty linens, delivering supplies, disposing of trash, and responding to requests received from Guest Services. The position also involves maintaining supply closets and guest-floor cleanliness, delivering requested items to rooms, handling found property, reporting damage or hazards, and communicating professionally with guests. Regular and predictable attendance is required. The posting advertises a sign-on bonus of $300 for part-time and $600 for full-time employment.

Requirements

Ability to act independently with little supervision.
Good attendance and punctuality.
Professional conduct and a positive attitude.
Good grooming habits and wearing the proper uniform.
Ability to work efficiently and follow resort and office policies and standard operating procedures.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American units of money, weight, volume, and distance.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
Regular and predictable attendance.
Regularly stand, walk, handle or feel objects, reach, stoop, kneel, crouch or crawl, talk, and hear.
Regularly lift 50 pounds or more with assistance; frequently lift up to 25 pounds; occasionally lift up to 10 pounds.
Close vision.

Responsibilities

Conduct storage-closet inventories and restock supplies as needed.
Assist Room Attendants, including stripping bed linens and removing trash.
Sort dirty linen and terry, store them in separate carts, and transport them to the basement.
Transport clean towels and linens from the basement to the Houseman closet as needed.
Keep the Houseman closet clean, organized, and free of trash; complete daily checklist duties.
Deliver items to guest rooms as requested through the front desk, such as irons and extra linens.
Pick up and return items used by previous guests that are found in rooms or hallways.
Keep floors clear of trash and dirty linens or towels, and wipe spills as needed.
Use provided chemicals according to directions, review material safety data sheets, and use personal protective equipment as necessary.
Follow safety procedures for bending, lifting, equipment use, and protection against bloodborne pathogens.
Report hazardous conditions in the work area or equipment to Management.
Document and secure lost-and-found items and submit them according to Company policy.
Communicate with guests in a professional and friendly manner.
Complete and submit the required form as soon as possible after discovering property damage in hotel rooms or missing room-inventory items.
Perform other duties assigned by management.