River Lodge Houseman

Wilderness Resort•Sevierville, TN

10d

About The Position

A Houseman assists Room Attendants and Inspectors by transporting clean and dirty linens, delivering supplies, disposing of trash, and responding to requests from Guest Services. The role includes maintaining and restocking closets, helping prepare rooms, delivering requested items to guests, keeping floors clear and clean, and handling lost-and-found items. The position requires regular and predictable attendance, professional and friendly guest communication, and compliance with resort policies, safety procedures, and standard operating procedures.

Requirements

Ability to act independently with little supervision.
Good attendance and punctuality.
Professionalism and good grooming habits.
Wear the proper uniform.
Work efficiently.
Follow resort and office policies and standard operating procedures.
Maintain a professional manner and positive attitude.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money and units of weight, volume, and distance.
Ability to apply common sense to detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Regularly lift 50 pounds or more with assistance; frequently lift up to 25 pounds; and occasionally lift up to 10 pounds.

Responsibilities

Conduct storage closet inventories and restock as needed.
Assist Room Attendants, including stripping bed linen and removing trash.
Sort dirty linen and terry, store them in separate carts, and transport them to the basement.
Transport clean towels and linens from the basement to the houseman closet as needed.
Keep the houseman closet clean, organized, and free of trash, and complete daily checklist duties.
Deliver requested items to guest rooms, such as irons and extra linens.
Pick up and return items used by previous guests that are found in rooms or hallways.
Keep floors clear of trash, dirty linens, and towels, and wipe spills as needed.
Use provided chemicals according to directions, review material safety data sheets, and use personal protective equipment as necessary.
Follow safety procedures for bending, lifting, equipment use, and protection against blood-borne pathogens.
Report hazardous conditions in the work area or with equipment to Management.
Document and secure lost-and-found items and turn them in according to Company policy.
Communicate with guests in a professional and friendly manner.
Complete and submit the required form promptly when discovering property damage or missing room-inventory items.
Maintain regular and predictable attendance.
Perform other duties as assigned by management.