Stone Hill Lodge Houseman

Wilderness at the Smokies•Sevierville, TN

1d•Onsite

About The Position

A Houseman assists Room Attendants and Inspectors by transporting clean and dirty linens, delivering supplies, disposing of trash, and responding to requests received from Guest Services. The role also supports room attendants, maintains the houseman closet and guest-floor areas, and delivers or retrieves items as needed. The position requires use of a radio with earpiece and a tablet.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and units of weight, volume, and distance.
Ability to apply common sense to detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to work independently with little supervision.
Good attendance and punctuality.
Professional conduct, good grooming habits, proper uniform, efficient work, and compliance with resort and office policies and standard operating procedures.
Positive attitude.
Ability to regularly stand, walk, handle objects, reach, stoop, kneel, crouch, crawl, talk, and hear.
Ability to regularly lift 50 pounds or more with assistance, frequently lift up to 25 pounds, and occasionally lift up to 10 pounds.
Close vision.

Responsibilities

Conduct storage closet inventories and restock supplies as required.
Assist Room Attendants, including stripping bed linen and removing trash.
Sort dirty linen and terry, store them in separate carts, and transport them to the basement.
Transport clean towels and linens from the basement to the houseman closet as needed.
Keep the houseman closet clean, organized, and free of trash.
Complete daily checklist duties.
Deliver guest-requested items to rooms, such as irons and extra linens.
Pick up and return items used by previous guests that are found in rooms or hallways.
Keep floors clear of trash and dirty linens and towels, and wipe up spills as needed.
Use provided chemicals according to directions, consult material safety data sheets, and use personal protective equipment as necessary.
Follow safety procedures for bending, lifting, equipment use, and protection against blood-borne pathogens.
Report hazardous conditions in the work area or equipment to Management.
Document and secure lost-and-found items and turn them in according to Company policy.
Communicate with guests in a professional and friendly manner.
Complete and submit the required form to the Manager as soon as possible when discovering property damage in hotel rooms or missing room-inventory items.
Perform other duties as assigned by management.