Stone Hill Lodge Room Attendant

Wilderness at the Smokies•Sevierville, TN

About The Position

A Room Attendant works alone or as part of a team to clean hotel rooms and guest areas. Duties include cleaning and maintaining guest rooms, replenishing supplies, handling lost and found items, and reporting damage or missing inventory. The attendant uses chemicals and equipment in accordance with provided procedures and safety guidance, maintains a stocked and organized housekeeping cart, and communicates professionally with guests. Regular and predictable attendance is required. The role may include other duties assigned by management.

Requirements

No prior experience or training required.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with customers, clients, and coworkers.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money, weight, volume, and distance measurements.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to work independently with little supervision.
Good understanding of company policies and procedures.
Ability to handle stressful situations.
Good attendance and punctuality.
Professional grooming, proper uniform, efficient work habits, and a positive, professional attitude.
Ability to regularly stand, walk, use hands to handle or feel objects, reach, climb or balance, stoop, kneel, crouch or crawl, talk, and hear.
Ability to regularly lift up to 25 pounds; frequently lift up to 50 pounds with assistance; and occasionally lift 100 pounds or more with assistance.
Close vision.

Responsibilities

Clean guest rooms and guest areas, including making beds, dusting, vacuuming, cleaning bathrooms, replenishing supplies, and cleaning windows, mirrors, and patios.
Complete room cleaning within the time allotted by management and follow the procedures and chemical-use instructions provided.
Empty wastebaskets as needed.
Use provided chemicals according to directions, review material safety data sheets, and use personal protective equipment as necessary.
Follow procedures for protection against blood-borne pathogens.
Ensure rooms are completed and signed off within the required time frame.
Keep the housekeeping cart stocked, organized, and clean, and restock it at the end of the shift.
Document, secure, and turn in lost and found items according to company policy.
Follow safety procedures, including safe bending and lifting and safe equipment use.
Communicate with guests in a professional and friendly manner.
Complete and submit the required form promptly upon discovering property damage or missing room inventory items.
Maintain regular and predictable attendance.
Perform other duties assigned by management.