Houseman

AC Hotel Columbus • Columbus, GA

20d

About The Position

The Houseman performs routine cleaning duties in hotel common areas, including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom, and meeting rooms. The role promotes a positive image of the hotel and helps create a welcoming guest experience by providing friendly, attentive service, anticipating guest needs, answering questions, and addressing complaints. The Houseman also follows property and brand standards, completes required training, and handles lost-and-found items according to hotel policy.

Requirements

• High school graduate or equivalent.
• At least six months of work-related experience.
• Excellent customer service skills.
• Ability to follow directions and work in a fast-paced environment.
• Flexibility to work varied schedules.
• Good written and oral communication skills and ability to listen attentively.
• Physical ability to walk, bend, and stand for long periods.
• Ability to lift up to 40 pounds.
• Dependability.
• Ability to remain composed, calm, and focused under pressure while expressing compassion.
• Adherence to grooming and appearance standards in alignment with the uniform.

Nice To Haves

• Hospitality or janitorial experience is strongly preferred.
• Previous experience in the hospitality industry is preferred.
• Previous experience as a housekeeper, room attendant, or in janitorial services is preferred.

Responsibilities

• Provide professional, friendly, attentive service; anticipate guest needs, answer questions, respond promptly, and resolve complaints.
• Know the property’s location and amenities, as well as local attractions and activities, to respond to guest inquiries.
• Complete required brand-specific, health, and safety training; follow property-specific brand standards and know fire alarm and evacuation procedures.
• Clean hotel common areas according to hotel standards and training, including glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, and other areas.
• Follow the hotel’s lost-and-found policy and promptly submit items found on the property to management.
• Perform other tasks as necessary to meet or exceed guest satisfaction.
• Maintain a positive, proactive attitude toward guests and represent the property positively while respecting diversity and multicultural environments.
• Follow grooming, appearance, and uniform standards.

Benefits

• Comprehensive health benefit packages for eligible employees and their families.
• Vacation time.
• Quarterly bonuses.
• 401K.
• Advancement opportunities.
• Additional employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED