Houseman

Valor Hospitality Partners•Hilton Garden Inn Starkville, MS

22d

About The Position

Clean and maintain corridors and public areas in accordance with housekeeping procedures and standards. Follow safety and security rules and regulations to support guest satisfaction. The role involves inspecting assigned floors, removing trash and soiled items, cleaning shared spaces, assisting housekeeping staff, responding to guest requests, and reporting property issues or found items.

Requirements

High school diploma or equivalent experience.
No formal experience required.
Ability to communicate information, respond to questions, and provide directions and information about hotel services to guests, vendors, staff, and management.
Physical stamina to stand, walk, bend, and lift objects weighing up to 50 pounds.
Ability to push and pull carts.
Good vision for detailed inspection.
Manual dexterity for handling equipment and machinery.

Responsibilities

Walk assigned floors at the beginning and end of each shift; remove newspapers and service trays, empty receptacles, remove trash or linens, and identify areas requiring immediate cleaning.
Clean public areas, including hallways, elevators, service and vending areas, and stairwells, following applicable safety and security procedures.
Remove soiled linen, terry, and trash from service areas and take them to designated locations.
Assist section housekeepers as needed, including providing bed boards, roll-aways, and additional linen.
Fulfill guest requests and handle guest problems or complaints to achieve customer satisfaction.
Report missing articles, damage, or mechanical problems to the Supervisor.
Turn in articles left in guest rooms to the Supervisor for Lost and Found logging.
Maintain custody of equipment, keys, and supplies to protect hotel property.
Perform other duties as assigned, requested, or deemed necessary by management.
Maintain a friendly, cheerful, and courteous demeanor.