Houseman

Desert Hospitality Management, LLC • Oklahoma City, OK

19d

About The Position

The Houseman maintains the cleanliness and general appearance of the property’s public areas and corridors, maintains supplies and linen counts for Room Attendants, and supports guest satisfaction. The role includes cleaning public and back-of-house spaces, collecting trash and dirty laundry, stocking housekeeping carts and closets, responding to guest requests, and assisting Room Attendants with heavy items. The Houseman also reports maintenance issues and safety hazards, follows hotel safety procedures, and uses cleaning chemicals according to directions. The position may require up to 35 hours per week, based on business levels, and pays $15.00 per hour.

Requirements

• High school diploma or GED certification is helpful, or experience in a hotel or related field.
• Must communicate information and ideas clearly, orally and in writing.
• Must work effectively in stressful, high-pressure situations.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must handle workplace problems effectively, including anticipating, preventing, identifying, and solving problems as needed.
• Must listen to, understand, and clarify concerns and issues raised by team members and guests.
• Must assimilate information and data from disparate sources and consider adjustments to meet particular needs.
• Must prioritize departmental functions to meet due dates and deadlines.
• Must work with and understand financial information and data and perform basic arithmetic.
• Must be able to stand for long periods, sometimes for an entire shift, and move quickly around the property and between departments.
• Must be able to exert up to 100 pounds of force occasionally and/or up to 75 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Long hours may sometimes be required, including nights and weekends.

Nice To Haves

• Hotel knowledge is preferred.
• Being bilingual is preferred.

Responsibilities

• Approach encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance according to scheduling and DHM standards.
• Maintain a clean, pressed uniform, correct nametag, and high standards of personal appearance and grooming.
• Comply with DHM standards and regulations to encourage safe and efficient hotel operations.
• Remain attentive, friendly, helpful, and courteous to guests, managers, and team members.
• Inspect public areas for cleanliness and report problem areas to a supervisor.
• Assist Room Attendants with heavy items, including mattresses and soiled linens, and deliver linens and necessary supplies.
• Shampoo carpets and strip and wax floors as part of the preventive maintenance program.
• Clean designated areas, including the lobby, public restrooms, public areas, and back-of-house areas.
• Collect and properly dispose of trash throughout the hotel, including from Room Attendant carts, vending and room service areas, offices, and restrooms.
• Respond promptly and efficiently to guest requests for housekeeping supplies and follow up to ensure guest satisfaction.
• Know and understand the hotel’s services and amenities.
• Report maintenance problems and safety hazards by submitting an engineering work order or informing management.
• Follow safety rules and procedures, including those relating to keys, room-number privacy, and fire procedures.
• Maintain working knowledge of hotel safety procedures, equipment, and emergency plans.
• Use chemicals and cleaning supplies only as directed and know where the MSDS book and sheets are located.
• Collect dirty laundry periodically throughout the day.
• Stock Room Attendant carts to par and replenish housekeeping closets.
• Remove trash and dirty linens from Attendant carts.
• Sweep and vacuum floors, hallways, and stairwells daily.
• Spot-clean walls, carpets, light fixtures, and other areas as needed; report breakage or repair needs to management or Engineering.
• Perform daily heavy cleaning in high-use areas.
• Report lost-and-found items to a supervisor.
• Keep storage rooms clean and orderly.
• Perform other duties requested by management.
• Attend meetings and training as required by management.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED