Housekeeping Technician - Environmental Services, Part-time, Nights

Northwestern Memorial Healthcare•Mchenry, IL

1d•$17 - $24

About The Position

The EVS Tech II reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The technician cleans and maintains assigned patient rooms and other areas, follows isolation and safety procedures, uses and maintains equipment and chemicals appropriately, and communicates issues and hazards to supervisors. The role also supports patients, visitors, and colleagues through courteous service, clear communication, teamwork, and efficient completion of assigned work.

Requirements

Ability to follow oral and written instructions.
Ability to communicate effectively with patients, visitors, and staff.
Ability to use the tracking and communication tools used by the department.
Ability to work independently.

Nice To Haves

One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas, including removing trash, changing bed linens, and sanitizing surfaces.
Follow policies and procedures for patient isolation and contact precautions.
Stock paper items and other supplies in assigned areas as needed.
Keep carts and equipment clean and in working condition, and store them appropriately.
Promote workplace safety by using wet-floor signs and PPE and keeping carts and supplies attended.
Use chemicals and equipment safely and effectively, including correct dilution and properly labeled containers.
Notify a supervisor when equipment needs repair and report safety hazards to a manager.
Communicate issues to supervisors, including schedule barriers and observed deficiencies, and report work requests through the appropriate channels.
Maintain professional relationships with hospital personnel and protect confidential patient information.
Use the designated scripting model when communicating with customers.
Use organizational and departmental resources efficiently and complete tasks on time.
Contribute to continuous improvement and efforts to reduce costs, streamline processes, and improve services.
Maintain a friendly, approachable, professional demeanor and appearance.
Provide accurate information and timely updates to patients and customers; address concerns or connect them with appropriate resources, and provide directions when needed.
Use service recovery skills to resolve problems or service breakdowns.
Demonstrate teamwork by helping colleagues, communicating effectively, respecting differing opinions and styles, and acknowledging others’ contributions.