Housekeeping Technician - Environmental Services, Part-time, Nights

Northwestern Memorial Healthcare • McHenry, IL

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About The Position

The EVS Tech II reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role cleans and maintains assigned patient rooms, offices, public areas, treatment rooms, and other spaces; follows patient isolation and contact-precaution procedures; and stocks supplies as needed. The technician maintains housekeeping carts and equipment, uses chemicals and equipment safely, reports repair needs and hazards, and communicates issues to a supervisor. The position also requires professional, courteous interactions with patients, customers, and hospital personnel; protection of patient confidentiality; efficient completion of assigned work; effective service recovery; and teamwork and participation in continuous improvement efforts.

Requirements

• Ability to follow oral and written instructions.
• Ability to communicate effectively with patients, visitors, and staff.
• Ability to use the department’s tracking and communication tools.
• Ability to work independently.

Nice To Haves

• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Clean and maintain assigned patient rooms, offices, public areas, treatment rooms, and other areas, including removing trash, changing bed linens, and sanitizing surfaces.
• Follow patient isolation and contact-precaution policies and procedures as necessary.
• Stock paper items and other supplies in assigned areas as needed or designated.
• Keep carts and equipment clean and in working condition, and store them appropriately.
• Promote workplace safety, including use of wet-floor signs and PPE and keeping carts and supplies attended.
• Use chemicals and equipment safely, including correct chemical dilution and properly labeled containers.
• Notify supervisors of equipment requiring repair and report safety hazards to a manager.
• Communicate issues to supervisors, including schedule-completion problems, and report observed deficiencies or work requests; pick up debris outside the regular work area.
• Maintain professional relationships with hospital personnel and protect patient confidentiality.
• Use the designated scripting model when interacting with customers.
• Use organizational and department resources efficiently and complete scheduled work and assignments on time.
• Contribute to continuous improvement, cost reduction, streamlined processes, and growth of services.
• Present a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers; address questions and concerns or refer them to appropriate resources.
• Give directions or help patients and customers find their way.
• Use service recovery skills to resolve problems or service breakdowns.
• Help coworkers within and across departments and communicate effectively while respecting diverse opinions and acknowledging others’ contributions.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed