Housekeeping Supervisor | Valley River Inn

Columbia Hospitality•Eugene, OR

About The Position

The Housekeeping Supervisor assists with the day-to-day operations of the Housekeeping department, ensuring housekeeping services meet or exceed established standards and goals. The role supports departmental budgeting, monitors revenue, expenses and labor costs, maintains equipment and supply inventory, and helps ensure safe and secure operations. The supervisor communicates with guests, clients, team members and other departments, follows up on requests, and identifies patterns in guest complaints to plan corrective actions. The position also supervises and develops staff, and may perform the work of any supervised position as needed.

Requirements

At least 3 years of housekeeping experience in a similar environment.
Ability to read, write, speak and understand Spanish and English.
General management skills, including time management, information analysis, planning and organizing, decision making, problem solving and delivery of results.
Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.

Nice To Haves

Prior housekeeping lead or supervisory experience.

Responsibilities

Assist in managing the day-to-day operations of the Housekeeping department.
Follow department policies and procedures, including key control and lost-and-found practices.
Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms and relevant back-of-house areas.
Assist in managing the departmental budget and monitor revenue, expenses and labor costs.
Immediately report unsafe conditions.
Ensure equipment is properly maintained, functioning, and used only as intended.
Maintain equipment and supply inventory levels appropriate to property requirements.
Advise guests, clients and team members on housekeeping matters.
Evaluate patterns or trends in guest complaints and plan and implement corrective actions.
Communicate regularly with other departments to keep staff informed about updates, changes and problematic situations.
Maintain the security of housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
Participate in the property’s Manager on Duty program as needed.
Provide timely and courteous follow-through on client, guest and team member requests.
Select, supervise, train, develop, schedule, discipline and counsel staff.
Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.
Perform the duties of any supervised position as needed.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Hourly pay of $19.50.
LTD bus pass.
Option to get paid daily.
Paid time off and holiday pay.
Medical, dental, vision and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf and retail.
Employee Assistance Program (“Columbia Cares”).
Volunteer and committee participation opportunities.
Task force work opportunities to grow a career in locations across the globe.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.