Housekeeping Supervisor | Valley River Inn

Columbia Hospitality•Eugene, OR

About The Position

The Housekeeping Supervisor assists with the day-to-day operations of the Housekeeping department at Valley River Inn. The role helps ensure housekeeping activities and services meet or exceed established standards, supports departmental budget and inventory management, and maintains safe, secure, and properly functioning equipment and supplies. The supervisor conducts inspections, responds to guest and team-member needs, communicates with other departments, and helps address patterns in guest feedback. The position also selects, supervises, trains, develops, schedules, disciplines, and counsels staff, and demonstrates leadership that empowers employees to meet and exceed standards. The supervisor may perform the duties of any supervised position as needed and participates in the property's Manager on Duty program when required. Valley River Inn is a riverfront hotel in Eugene with more than 250 rooms and suites, a restaurant, and over 15,000 square feet of meeting and event space.

Requirements

Minimum of 3 years of housekeeping experience in a similar environment.
Ability to read, write, speak, and understand Spanish and English.
General management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivering results.
Financial management skills, including budget management, expense control, and analysis of Profit and Loss statements.

Nice To Haves

Prior housekeeping lead or supervisory experience.

Responsibilities

Assist in managing the day-to-day operations of the Housekeeping department and follow applicable policies and procedures, including key control and lost-and-found procedures.
Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
Assist in managing the departmental budget and monitor revenue, expenses, and labor costs.
Report unsafe conditions immediately and ensure equipment is properly maintained, functioning, and used only as intended.
Maintain housekeeping equipment and supply inventory levels appropriate to property requirements.
Advise guests, clients, and team members on housekeeping matters.
Evaluate patterns or trends in guest complaints and plan and implement corrective actions.
Communicate regularly with other departments to keep staff informed of updates, changes, and problematic situations.
Ensure the security of housekeeping supplies, equipment, and inventory by establishing and enforcing security standards.
Participate in the property's Manager on Duty program as needed.
Provide timely and courteous follow-through on client, guest, and team-member requests.
Select, supervise, train, develop, schedule, discipline, and counsel staff.
Demonstrate positive leadership that empowers and inspires employees to meet or exceed standards.
Perform the duties of any supervised position as needed.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Hourly pay of $19.50.
LTD bus pass.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.