Housekeeping Supervisor | Full Time

Omni Hotels & Spas • Amelia Island, FL

1d

About The Position

The Housekeeping Supervisor oversees the Housekeeping Houseperson team and ensures Housekeeping areas and assigned public areas are fully serviced and cleaned according to Omni standards. The role includes directing staff, responding to guest requests, leading floor-care work, inspecting areas, monitoring linen inventory, and completing additional projects as assigned by Housekeeping management. The position requires at least six months of housekeeping or environmental-services experience; hotel housekeeping and supervisory experience are strongly preferred. The supervisor must be able to work a variety of shifts, including weekends and holidays, and meet the physical demands described below.

Requirements

• At least six months of housekeeping or environmental-services experience.
• Ability to set priorities for assigned areas and staff and provide feedback that enhances performance.
• Ability to teach employees how to interact with internal and external guests and courteously resolve internal requests.
• Ability to train staff to produce high volumes of work while maintaining quality according to Omni standards.
• Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers, in person and by radio.
• Ability to accurately and efficiently enter information into computer systems.
• Ability to work cohesively with coworkers within and outside the department.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Self-motivated, with the ability to work with limited supervision.
• Ability to maintain 4-Diamond-level cleanliness standards.
• Ability to work a variety of shifts, including weekends and holidays.
• Ability to move, carry, and place objects weighing up to 50 pounds without assistance, and move, push, or pull objects weighing up to 100 pounds.
• Ability to stand or walk for an extended period or an entire work shift.
• Ability to perform repetitive motions, including frequent bending, twisting, and reaching overhead.

Nice To Haves

• Hotel housekeeping experience is strongly preferred.
• Previous supervisory experience is strongly preferred.

Responsibilities

• Respond to guest requests and direct others to complete them.
• Ensure Housepersons work appropriately with GRAs or Turndown Attendants.
• Lead the floor-care team and perform floor-care responsibilities as needed.
• Check chute rooms and guest-room corridors for cleanliness.
• Check inventory in linen-room closets.
• Check vending-machine areas.
• Assist with moving furniture.
• Provide guidance and performance feedback to the Houseperson team.
• Complete projects and other assignments as directed by Housekeeping management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed