Housekeeping Supervisor (Full Time)

AccorHotel•Kohala Coast, HI

2d•Onsite

About The Position

The Housekeeping Supervisor leads daily housekeeping operations at Fairmont Orchid, ensuring guest rooms, public areas, and back-of-house spaces meet luxury hospitality standards. The role supervises Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Coordinators, promoting cleanliness, attention to detail, colleague engagement, and guest satisfaction. The supervisor models service excellence and supports departmental quality, productivity, and profitability goals. The role involves managing room readiness and inspections, responding to guest needs and concerns, coordinating with other hotel departments, and maintaining compliance with accessibility, safety, sanitation, and operational requirements. It also includes labor and inventory oversight, colleague training and feedback, and support for sustainability programs and hotel-wide initiatives.

Requirements

High school diploma or equivalent.
At least two years of housekeeping experience in a luxury hotel, resort, or hospitality environment.
Previous leadership or supervisory experience.
Strong knowledge of housekeeping cleaning procedures and quality standards.
Excellent guest service and communication skills.
Proficiency in Microsoft Office and hotel management systems.
Legally eligible to work in the United States; the hotel cannot assist candidates in obtaining U.S. work authorization.

Nice To Haves

Luxury resort, Forbes Five-Star, or AAA Five-Diamond experience.
Bilingual abilities.
Knowledge of HotSOS, Alice, Opera PMS, or similar hospitality systems.
Experience in a unionized environment.

Responsibilities

Lead daily housekeeping operations and assign work schedules according to occupancy and business demands.
Supervise Room Attendants, Housepersons, Public Area Attendants, and Housekeeping Coordinators.
Ensure guestrooms, suites, residences, corridors, public areas, and back-of-house spaces meet luxury brand standards for cleanliness, presentation, functionality, and readiness.
Conduct daily room inspections, quality observations, audits, and coaching; implement corrective actions and maintain readiness for LQA, brand, and other quality inspections.
Deliver personalized guest service, coordinate amenities, VIP arrangements, and special requests, and resolve guest concerns through timely service recovery and follow-up.
Partner with Front Office, Guest Services, Engineering, Security, Risk Management, and other departments to coordinate room readiness, guest experience, accessibility, and safety matters.
Review guest satisfaction scores, online reviews, and quality metrics to identify trends and drive continuous improvement.
Maintain appropriate staffing levels and adjust assignments as needed; monitor labor productivity, overtime, staffing efficiency, and payroll expenses.
Ensure housekeeping carts, storage areas, linen rooms, and service elevators remain organized and presentable.
Inspect ADA-compliant guestrooms and public areas, maintain accessible features, support accommodation requests, and partner with Engineering to resolve accessibility deficiencies.
Monitor and control costs related to supplies, amenities, linen, uniforms, laundry, equipment maintenance, contract services, and chemical usage.
Manage inventory, reduce waste, track productivity, complete inspection reports, monitor stock levels, and maintain departmental records and compliance documentation.
Ensure lost and found procedures are followed accurately.
Train new colleagues on cleaning standards, safety procedures, and luxury service; provide ongoing feedback and support engagement, recognition, and teamwork.
Maintain compliance with OSHA, safety, sanitation, chemical handling, company policies, labor laws, health regulations, and operational standards.
Ensure cleaning chemicals and equipment are stored, labeled, and used properly; respond to emergencies, accidents, and operational disruptions; conduct safety inspections and accident reviews.
Conduct guestroom and property inspections; participate in VIP arrivals and special event planning.
Manage housekeeping inventories and procurement; coordinate deep-cleaning programs and special projects.
Support hotel-wide initiatives, strategic planning, cross-functional operations during peak periods and emergencies, and departmental sustainability and environmental programs.
Support and facilitate LQA, brand, and company-mandated training programs.
Ensure colleagues are trained to interact respectfully and effectively with guests requiring accommodations; participate in accessibility audits and improvement initiatives.

Benefits

Preferred-provider medical, drug, and vision benefits at competitive prices.
Employer-paid group life and accidental insurance coverage of $7,500, with coverage available for family members.
401(k)/retirement savings plan with matching program.
11 paid holiday/personal days per year.
10 days of paid vacation, accruing immediately.
50% discounts at hotel restaurants.
30% discount on retail items at the Fairmont Store.
30% discount on services at Spa Without Walls.
Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
Complimentary meals in the employee dining facility.