Housekeeping Supervisor (Full-Time)

The Marcus Corporation • Milwaukee, WI

8d

About The Position

Assists the Director of Housekeeping with the operations and management of the Housekeeping department, ensuring that quality standards are met and optimum service is provided to hotel guests. The role may act as the department’s manager on duty, support administrative and staffing activities, oversee associate performance and training, inspect work, and help maintain the department’s facilities and equipment. It also promotes guest and associate satisfaction, safety, security, and professional standards. Other duties and special projects may be assigned.

Responsibilities

• Ensure associates consistently meet cleanliness standards throughout the department.
• Assist with daily Housekeeping department operations and act as department manager on duty when applicable.
• Monitor associate performance and adherence to policies and procedures, and inform the Director of Housekeeping of issues.
• Assist with performance management and staff scheduling, including room assignments to ensure proper coverage.
• Ensure staff are trained and have the tools and equipment needed to perform their duties.
• Assist the Director of Housekeeping with administrative responsibilities and complete written reports.
• Inspect associates’ work to ensure standards are met.
• Assist with Lost and Found, including packing and mailing packages.
• Help control expenses and minimize waste in Housekeeping.
• Promote safety and security in assigned areas.
• Perform subordinates’ manual duties as needed to cover temporary staff shortages.
• Ensure furniture, facilities, and equipment are maintained and in good repair.
• Respond promptly, efficiently, and courteously to guest and associate requests or issues to promote excellent rapport.
• Maintain appropriate standards of conduct, hygiene, uniforms, and appearance.
• Represent the hotel professionally and with decorum.
• Recommend improved methods and procedures to positively affect guest and associate satisfaction.
• Attend required Housekeeping department and other meetings.
• Perform other duties and special projects as assigned.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking and bus pass program
• Two-for-one movie theater coupons at Marcus Theatres
• Career growth and the ability to transfer between properties while maintaining service with the company
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed