Housekeeping Supervisor - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Asheville, NC

1d•Onsite

About The Position

The Housekeeping Supervisor oversees, directs, and assists Room Attendants, Lobby Attendants, and Housepersons in completing housekeeping tasks in guest rooms, corridors, and public spaces. The role is responsible for maintaining Driftwood’s high standards of cleanliness and presentation, supporting the housekeeping team, and helping ensure rooms and hotel spaces are guest-ready. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary based on operational demands.

Requirements

Previous housekeeping experience in a hotel or hospitality environment.
A sharp eye for detail and commitment to outstanding results.
Strong organizational, communication, and time-management skills.
A positive, approachable leadership style that motivates and develops others.
Ability to multitask, solve problems, and work in a fast-paced environment.
Flexibility to work weekends and holidays as business needs require.
Passion for hospitality and creating memorable guest experiences.
Ability to read and write basic English to complete forms such as a room status report.
Ability to provide clear direction, instruction, and guidance to subordinates.
Ability to lift up to 50 pounds; reach, bend, stoop, stand, walk, climb stairs, and push or pull heavy equipment, including heavy carts.
Ability to stand and walk for varying lengths of time, often for long periods.

Nice To Haves

Supervisory experience.

Responsibilities

Lead, motivate, and support the housekeeping team in delivering consistent cleanliness and presentation.
Inspect guest rooms, public spaces, and back-of-house areas to ensure cleanliness standards are met or exceeded.
Check vacant/ready and stay-over rooms daily, as well as out-of-order rooms.
Identify showrooms for the Sales Department.
Turn in lost-and-found items and guest room keys.
Coordinate daily room assignments, cleaning priorities, and team productivity.
Train, coach, and develop housekeeping associates in collaboration with the Executive Housekeeper.
Work with Front Office and Maintenance to ensure rooms are guest-ready and issues are resolved promptly.
Monitor housekeeping supplies, linens, and equipment; help control costs and minimize waste.
Ensure compliance with cleanliness, sanitation, and workplace safety standards.
Assist the team wherever needed.
Provide direction, instruction, and guidance to subordinates and answer hotel guest and colleague questions.