Housekeeping Supervisor - FT

THUNDER VALLEY CASINO•Lincoln, CA

1d•Onsite

About The Position

The Housekeeping Supervisor oversees the daily activities of Housekeeping Team Members to maintain the cleanliness of hotel rooms, corridors, landings, and equipment. The supervisor ensures Team Members meet productivity expectations and perform their duties according to the department’s AAA Four Diamond service standards. Responsibilities must be carried out in accordance with Company standards, policies, and procedures, while supporting Thunder Valley Casino Resort’s “ELITE” service mission.

Requirements

At least one year of housekeeping experience.
Ability to communicate effectively with Guests, Team Members, and Management, both verbally and in writing.
Computer skills and working knowledge of Microsoft Excel, Word, and Outlook.
Ability to multitask.
Must be at least 21 years of age.
Must be able to obtain a UAIC Tribal Gaming License.
Ability to meet the stated physical requirements, including lifting 50 pounds, standing and walking for the duration of the shift, sitting for prolonged periods, and operating job-related equipment.

Nice To Haves

Two years of supervisory experience.
Experience with OPERA and HOTSos.

Responsibilities

Promote the company-wide “ELITE” service mission and demonstrate AAA Four Diamond service standards.
Oversee Team Member performance and ensure projects and daily assignments are completed accurately and efficiently.
Implement and enforce department rules.
Assign and monitor daily tasks and complete necessary paperwork.
Assist with Team Member inspection reports.
Initiate, enforce, and maintain the corrective counseling system.
Prioritize work according to staffing and facility needs.
Maintain a safe environment internally and externally.
Submit maintenance requests as needed.
Monitor the use and maintenance of cleaning equipment, radios, and keys.
Maintain the Hazard Communication Standard for the work area.
Motivate, develop, and direct Team Members.
Assist Housekeeping Management in developing and enhancing training and incentive programs.
Conduct interviews for Housekeeping personnel recruitment.