Housekeeping Supervisor-Full-Time

Auburn Marriott Opelika Resort & Spa at Grand National•Mobile, AL

About The Position

The Housekeeping Supervisor coordinates and supervises daily operations in the Housekeeping and Laundry Departments. The role manages key access, monitors productivity, assigns special cleaning tasks, oversees linen and supply inventory, and ensures floors are stocked with requested linens. The supervisor provides department guidance and training, supports safe and compliant operations, and responds promptly and professionally to guest service calls. The position also works closely with the Housekeeping Manager to maintain an effective hotel-wide cleaning schedule and meet cleanliness, guest satisfaction, labor, and budget expectations.

Responsibilities

Coordinate daily sign-in and sign-out of master and section keys, maintaining tracking and security procedures.
Track vacant dirty rooms at designated times, monitor housekeeping productivity, and notify the manager of potential concerns.
Assign special cleaning tasks, including high and low dusting and coffee pot cleaning, and ensure consistent cleaning of bedspreads, tubs, tile, and mildew.
Take responsibility for AAA inspection rooms and ensure they meet or exceed applicable AAA standards.
Enforce the red sticker Linen Standard of Operating Procedures and complete accident and incident reports on time.
Manage weekly inventory, ordering, and maintenance of cleaning, guest, and office supplies and uniforms based on occupancy projections and budgeted wages.
Review inspection-room requirements during pre-shift meetings and schedule staffing with consideration for occupancy, labor costs, guest satisfaction, and budgeted wages.
Maintain appropriate linen par levels and order linen according to seasonal demands.
Notify the appropriate parties of equipment repair needs and follow up to support housekeeping, laundry, and contract labor operations.
Keep productivity sheets current to monitor performance and identify improvement opportunities.
Collaborate with the Housekeeping Manager to develop and maintain a hotel-wide cleaning schedule.
Monitor attendance, address tardiness, and control call-offs.
Inspect linen for damage, recommend treatment, and ensure appropriate use and distribution, maintaining adequate stock on floors and in the pool area.
Respond promptly and professionally to guest service calls.