RWMOT - Housekeeping Supervisor

Rosewood Hotel Group • Dallas, TX

77d • Onsite

About The Position

As part of the Housekeeping team within the Rooms Division, you will support the Director of Housekeeping and Housekeeping Managers in delivering exceptional cleanliness, comfort, and service standards throughout the hotel. Working closely with Room Attendants and colleagues across departments, you will help create a welcoming environment that enhances every guest's experience. As Housekeeping Supervisor, you will play a vital role in ensuring guest rooms, public areas, and housekeeping operations consistently meet the highest standards of quality and presentation. You will lead, coach, and support Room Attendants, coordinate daily assignments, respond to guest requests, and help maintain a seamless operation that contributes to an outstanding luxury hospitality experience.

Requirements

• Supervisory experience within a housekeeping environment, preferably in a luxury or ultra-luxury hotel setting.
• Highly organized and able to prioritize tasks while maintaining excellent attention to detail, accuracy, and follow-through.
• Ability to communicate clearly and professionally with guests and colleagues and build strong working relationships across teams.
• Demonstrate initiative, sound judgment, and the ability to remain calm and effective when resolving challenges.
• Committed to maintaining exceptional standards of cleanliness, personal presentation, and guest service.
• Able to speak, read, and write English.

Nice To Haves

• Additional language skills considered an advantage.

Responsibilities

• Assign Room Attendants to vacant rooms and supervise daily housekeeping operations to ensure exceptional cleanliness and presentation standards.
• Train, coach, and support housekeeping associates to deliver consistent service excellence.
• Monitor and coordinate the operation of housekeeping areas, including guest floors, linen rooms, uniform rooms, public areas, offices, and storerooms.
• Manage the inventory, distribution, and control of linens, amenities, cleaning products, and housekeeping supplies.
• Resolve guest requests and complaints promptly, professionally, and with a service-focused approach.
• Maintain responsibility for lost and found procedures while ensuring compliance with departmental policies, procedures, and safety standards.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed