Housekeeping Supervisor - Marriott Tacoma Downtown (Full-Time)
About The Position
The Housekeeping Supervisor oversees daily housekeeping operations at Marriott Tacoma Downtown, ensuring cleanliness, safety, and quality standards are consistently met. The role supervises housekeeping staff, conducts inspections, supports training, and ensures compliance with company policies and applicable health and safety regulations. The position is in the Housekeeping / Rooms Division and reports to the Housekeeping Manager / Assistant Housekeeping Manager. The supervisor helps coordinate daily staffing and assignments, monitors associate performance and training, maintains housekeeping payroll reporting, and coordinates cleaning projects and linen operations. The role also supports timely room-readiness reporting, guest-request response, and key security procedures. The supervisor may perform Housekeeper duties when staffing is inadequate. Additional duties may be assigned or revised based on business volume and operational needs.
Requirements
- High school diploma or equivalent required.
- Previous housekeeping and supervisory experience.
- Aptitude for guest service and a positive attitude.
- Ability to work a flexible schedule, including weekends and holidays.
- Must wear required personal protective equipment according to job responsibilities.
Nice To Haves
- Proficient computer skills; experience with Word and Excel is a plus.
Responsibilities
- Assist the Director of Housekeeping in their absence with daily housekeeping operations and provide feedback on staff performance.
- Help determine and distribute work assignments for room attendants and support staff based on staffing guides and occupancy, adjusting assignments during the shift as needed.
- Maintain an attractive, clean facility in guest rooms, public areas, offices, and supply closets.
- Monitor housekeeping associates’ progress, training, familiarity with policies and procedures, cleaning standards, and timely completion of work.
- Ensure associates clock in properly using the time and attendance system and wear uniforms each workday.
- Help keep housekeeping payroll within the departmental budget and accurately report daily and weekly information.
- Ensure employees receive quality-control training as needed and enforce proper use of chemicals and equipment.
- Check cleaning aids and equipment for compliance with hotel safety guidelines.
- Schedule daily special cleaning projects for room attendants and inspectors.
- Coordinate linen handling, including inventories, sorting, clean-linen distribution, soiled-linen collection, storage-room organization and security, and proper cart loading and security.
- Ensure ready rooms are reported to the front desk by 10:00 a.m. and throughout the day, with all rooms regularly reported by 4:00 p.m.
- Comply with and ensure compliance with key security procedures.
- Respond to housekeeping requests from guests or management in a timely, efficient, and friendly manner.
- Perform Housekeeper duties when staffing levels are inadequate.
- Perform additional or revised duties as assigned based on business volume and operational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
