Housekeeping Supervisor-Full-Time

PCH Hotels & Resorts•Mobile, AL

About The Position

The Housekeeping Supervisor coordinates and supervises the daily operations of the Housekeeping and Laundry Departments at Renaissance Riverview Plaza Hotel. The role oversees key access, employee productivity, special cleaning assignments, linen and amenity inventories, supply ordering, inspections, cleaning schedules, and equipment repairs. The supervisor provides department guidance and training, supports safety and compliance, and responds promptly and professionally to guest service calls. The position works closely with the Housekeeping Manager to maintain cleanliness, guest satisfaction, and efficient operations.

Responsibilities

Coordinate and supervise the daily operations of the Housekeeping and Laundry Departments.
Coordinate daily sign-in and sign-out of master and section keys, ensuring tracking and security procedures are followed.
Monitor housekeeping productivity by tracking vacant dirty rooms at specified times and notifying the manager of potential concerns.
Assign special cleaning duties, including high and low dusting and coffee pot cleaning.
Ensure general cleaning and tracking of bedspreads, tub and tile, and mildew are consistently performed.
Take responsibility for AAA inspection rooms and ensure they meet or exceed AAA guidelines.
Enforce the red sticker Linen Standard of Operating Procedures.
Complete accident and incident reports promptly.
Manage weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, office supplies, and uniforms based on projected occupancy and budgeted wages.
Manage inventory efficiently to minimize waste and control expenses.
Review inspection-room requirements during pre-shift meetings and schedule staffing based on occupancy, labor costs, guest satisfaction, and budgeted wages.
Maintain appropriate linen par levels and order linen based on seasonal demands.
Notify the appropriate parties of equipment repairs and follow up to support housekeeping, laundry, and contract labor operations.
Maintain an updated productivity sheet to monitor performance and identify opportunities for improvement.
Collaborate with the Housekeeping Manager to develop and maintain a hotel-wide cleaning schedule.
Monitor attendance, address tardiness, and control call-offs.
Inspect linen for damage, recommend treatment, and ensure proper use and distribution, with adequate stock on guest-room floors and in the pool area.
Monitor linen orders and conduct bi-monthly inventories of linen and amenity supplies.
Ensure floors are stocked with requested linens.
Provide guidance and training to department employees.
Respond promptly and professionally to guest service calls.