Housekeeping - Runner - Condado Vanderbilt Hotel
About The Position
The Housekeeping Runner at Condado Vanderbilt Hotel supports the hotel’s guest-service and housekeeping operations by delivering guest requests directly to guest rooms, maintaining the cleanliness and condition of equipment, and completing related room-service tasks such as setting up amenities. The role requires attentive, courteous service, awareness of daily hotel operations, and responsiveness to special situations and replenishment needs. The runner must uphold quality, safety, security, confidentiality, and professional appearance standards while working collaboratively with the team.
Requirements
- Hospitality-oriented.
- Able to bend, squat, stretch, and lift up to 60 pounds.
- Flexible to work various shifts, including weekends and holidays.
- Able to work quickly and efficiently, especially under pressure.
- Able and willing to perform basic cleaning duties.
- Good communication skills in Spanish and English.
Responsibilities
- Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
- Deliver guest requests directly to guest rooms.
- Maintain the cleanliness and condition of all equipment used.
- Check with the supervisor for special situations requiring immediate attention.
- Anticipate and communicate replenishment needs.
- Perform room-service steps, including setting up amenities and other related tasks.
- Ensure adherence to quality expectations and standards.
- Stay informed about daily hotel operations, event sheets, bulletin boards, changes, new procedures, and events.
- Maintain a clean and professional uniform and personal appearance.
- Maintain the confidentiality of proprietary information and protect company assets.
- Follow company safety and security policies and procedures, and report accidents, injuries, and unsafe working conditions to the supervisor.
- Complete safety training and certifications.
- Develop and maintain positive working relationships and support the team in reaching common goals.
- Perform other reasonable job duties as requested by supervisors.
Benefits
- 401(k)
- Employer contribution to 401(k)
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
