Housekeeping Quality Inspector (Full-Time)

PCMS•Broussard, LA

32d•Hybrid

About The Position

Professional Cleaning & Maintenance Services (PCMS) is seeking a motivated Housekeeping Quality Inspector to join their growing team. This position plays a vital role in ensuring healthcare facilities consistently meet PCMS White-Glove Standards through routine inspections, customer rounding, employee coaching, and continuous quality improvement. This role involves visiting multiple healthcare facilities, performing detailed quality inspections, conducting customer rounding with facility leadership, coaching employees in the field, identifying opportunities for improvement, and partnering with Operations Leadership to maintain the highest level of cleanliness and customer satisfaction. PCMS is looking for someone who takes pride in developing employees, building strong customer relationships, and helping teams provide an exceptional experience every day. The ideal candidate is organized, detail-oriented, enjoys working independently, and has a passion for helping others succeed.

Requirements

Strong attention to detail.
Excellent communication and interpersonal skills.
Ability to coach, mentor, and motivate others.
Outstanding customer service skills.
Professional appearance and positive attitude.
Ability to work independently and manage multiple priorities.
Strong organizational and time management skills.
Comfortable using technology to complete inspection reports.
Reliable transportation and a valid driver's license.

Nice To Haves

Previous housekeeping, environmental services, quality inspection, or healthcare experience is preferred but not required.

Responsibilities

Perform routine quality inspections at assigned healthcare facilities.
Conduct customer rounding with nurses, department leaders, and facility management to ensure satisfaction and proactively address concerns.
Build and maintain positive relationships with customers while serving as a professional representative of PCMS.
Coach and develop housekeeping employees in real time by providing constructive feedback, encouragement, and recognition.
Ensure facilities consistently meet PCMS White-Glove Standards and customer expectations.
Complete inspection reports, documentation, and follow-up action plans.
Identify trends and recommend process improvements to Operations Leadership.
Follow up on deficiencies to ensure corrective actions have been completed.
Communicate quality concerns promptly and professionally.
Assist with onboarding and training of new housekeeping employees when needed.
Travel between assigned facilities throughout the workday.