Housekeeping Manager

Rosewood Hotel Group • Calistoga, CA

43d • $80,000 - $84,900

About The Position

The Housekeeping Manager leads the daily operation of the housekeeping department and laundry at Rosewood Calistoga. The role inspires and develops a team to deliver exceptional quality and service, drives productivity and scheduling efficiency, and ensures guest rooms, homes, public spaces, and resort grounds consistently exceed guest expectations and meet Rosewood and Forbes Five-Star standards. The manager partners with leaders across the resort to support seamless guest experiences and resolve operational challenges.

Requirements

• At least 3 years of housekeeping leadership experience in a luxury hotel, resort, or Forbes-rated environment.
• Strong coaching, mentoring, communication, conflict management, and team-building skills.
• Proficiency in Microsoft Outlook, Excel, Word, and Teams, as well as scheduling or hotel management systems.
• Comfort working throughout a resort-style property in indoor and outdoor environments, including varying weather conditions.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Ensure guest rooms, homes, public spaces, and resort grounds meet Rosewood and Forbes Five-Star standards.
• Conduct inspections, uphold quality expectations, and drive service excellence throughout the property.
• Lead the in-house laundry operation, ensuring guest garments, pressing services, associate uniforms, linens, and hotel textiles are processed with care, quality, and efficiency.
• Coach, mentor, and support supervisors and associates; foster accountability, recognition, teamwork, and continuous learning.
• Manage scheduling, labor productivity, staffing needs, and daily departmental operations.
• Partner with leaders across the resort to deliver seamless guest experiences and resolve challenges effectively.
• Recognize associate achievements and support professional growth opportunities.
• Lead with integrity, communication, and Relationship Hospitality.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave for eligible associates across all paths to parenthood
• May be eligible for bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed