Housekeeping Manager

HM Alpha Hotels & Resorts • Nashville, TN

2d

About The Position

The Housekeeping Manager is responsible for the cleanliness, orderliness, and overall appearance of the hotel, including guest rooms and public areas. The role supervises staff, manages inventory and budgets, and ensures compliance with health and safety regulations. The manager contributes to guest satisfaction by addressing complaints and resolving housekeeping service issues.

The manager coordinates room-cleaning assignments based on vacancies and expected checkouts, communicates room readiness to relevant hotel personnel, and ensures guest rooms, public areas, and back-of-house areas are maintained to hotel standards. The position also oversees cleaning procedures and inspections, supply and equipment distribution, staffing and training, recordkeeping, departmental expenses, and safe handling of chemicals and equipment. Other duties may be assigned.

Requirements

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• High school diploma or GED equivalent.
• Strong verbal and written communication skills.
• Strong supervisory and organizational skills.
• Ability to interact effectively with people of other backgrounds.
• Strong problem-solving skills.
• Ability to lead, motivate, manage, and train the housekeeping team effectively.
• Thorough understanding of housekeeping equipment, procedures, and processes.
• Knowledge of material safety data sheets when using chemicals and safety rules when working around machinery.
• Successful completion of a background check prior to employment.

Responsibilities

• Obtain lists of vacant rooms and expected checkouts or discharges to prepare housekeeping work assignments.
• Advise the manager, desk clerk, and admitting personnel when rooms are ready for occupancy.
• Maintain inventories of cleaning supplies and linen, and issue supplies and equipment to workers.
• Investigate concerns regarding housekeeping service and equipment and take corrective action.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to hotel standards.
• Develop and implement cleaning procedures and conduct regular inspections.
• Inspect rooms, halls, and lobbies for needed repairs or furniture and equipment replacement, and make recommendations to management.
• Ensure guest rooms are properly secured and housekeeping staff follow key-control procedures.
• Screen applicants, hire employees, and recommend promotions, transfers, or dismissals.
• Orient new employees and provide in-service training on company policies, work procedures, and equipment use and maintenance.
• Attend training seminars to improve housekeeping techniques, procedures, and supervisory skills.
• Record work assignments, personnel actions, and timecards, and prepare periodic reports, including reports that may cover occupancy, payroll, and department expenses.
• Attend staff meetings with other department heads to discuss company policies and guest complaints and recommend service and operational improvements.
• Help control housekeeping department expenses.
• Implement and enforce health and safety regulations, including safe chemical and equipment handling and maintenance of a safe work environment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee hotel discounts.
• Paid vacation and sick time.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED