Housekeeping Manager

Pyramid Global Hospitality•New Orleans, LA

14d

About The Position

The Housekeeping Manager supports the Rooms Manager in overseeing daily housekeeping operations at the Old No. 77 Hotel. The role ensures cleanliness, organization, and efficiency across guest rooms, public areas, and back-of-house spaces. It also supervises housekeeping staff, maintains quality control, manages inventory, and supports guest satisfaction while following hotel policies. The position assists with housekeeping, laundry, and public-area cleaning operations; checks rooms and public spaces against hotel standards; and helps uphold brand standards, health regulations, and safety protocols. It also assists with staff recruitment, training, supervision, and performance feedback, and coordinates with other departments to enhance the guest experience.

Requirements

3–5 years of housekeeping supervisory experience.
Knowledge of housekeeping procedures, cleaning techniques, and industry standards.
Strong leadership, communication, and problem-solving skills.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

A credential in hospitality management or a related field is preferred, but not required.

Responsibilities

Assist in overseeing daily housekeeping, laundry, and public-area cleaning operations.
Ensure all areas meet the hotel’s cleanliness and presentation standards.
Inspect guest rooms and public areas to maintain quality control.
Implement and enforce hotel brand standards, health regulations, and safety protocols.
Assist with recruitment, training, and supervision of housekeeping staff.
Foster a positive work environment and promote teamwork among associates.
Monitor staff performance and provide coaching and feedback.
Assist in managing inventory of cleaning supplies, linens, and guest amenities.
Ensure lost-and-found procedures are followed.
Work with departments including front office and maintenance to enhance the guest experience.