HOUSEKEEPING MANAGER

NEXCOM•Mayport, FL

14h•Onsite

About The Position

Manages the Housekeeping Department at NEXCOM Hospitality Group (NHG) properties with 150 rooms or more. Provides onsite management and administration of housekeeping and laundry delivery operations for one or more locations, ensuring guests receive adequate and timely housekeeping services and laundry operations run efficiently. The role oversees departmental standards, staffing, training, inspections, maintenance coordination, supplies and inventory, payroll, budgets, safety, security, and compliance. The manager also communicates with guests and other departments, maintains guest privacy, and performs cleaning or laundry duties when needed to cover staffing shortages or other unexpected needs.

Requirements

A total of four years of qualifying experience, consisting of general experience and specialized experience as described in the posting.
Three years of administrative, technical, or other responsible work that provided general knowledge of hotel or motel operating practices and procedures, skill in person-to-person work relationships, and the ability to exercise mature judgment.
Alternatively, academic study above the high school level may substitute for general experience at one year of study for nine months of experience, up to a maximum of a four-year bachelor's degree substituting for three years of general experience.
One year of responsible specialized experience providing in-depth knowledge of hotel or motel housekeeping methods and practices.
Specialized experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal financial controls, budgeting, staffing, room design and decorating, or similar work demonstrating knowledge and abilities in the operational area.
Welcoming manner and positive attitude.
Effective communication skills when responding to guest requests and inquiries regarding housekeeping operations and services.

Responsibilities

Establish and maintain NHG standards, policies, and procedures for housekeeping and laundry operations.
Supervise housekeeping and laundry associates; organize training and maintain associate training records.
Resolve personnel problems, hire associates, ensure adequate staffing, evaluate performance, and recommend awards or corrective disciplinary actions.
Monitor productivity and motivate staff to improve performance and guest service.
Conduct written daily inspections of guest rooms, laundry, and facilities, and prepare reports as needed.
Inspect areas and equipment including walls, doors, carpets, FF&E, plumbing, HVAC systems, and laundry equipment.
Correct housekeeping and laundry discrepancies and report other discrepancies to the appropriate department.
Ensure equipment is maintained, stored, and accounted for; place maintenance calls and originate work orders for repairs.
Inspect and evaluate guest rooms and public spaces for preventive maintenance and repairs, painting, and furnishings; coordinate work orders with the maintenance supervisor or NHG General Manager as appropriate.
Verify the condition and possible unauthorized occupancy of vacant rooms and notify the NHG General Manager of discrepancies.
Schedule special deep-cleaning programs as required.
Maintain associate uniform inventory and prepare and verify departmental payroll information.
Review leave requests and approve or disapprove them in a timely manner.
Respond to guest requests and inquiries about housekeeping operations and services, referring unusual problems or requests to the NHG General Manager.
Maintain regular contact with the front office about check-outs using a Property Management System (PMS).
Participate in developing the annual budget and planned improvements; manage the departmental budget and monitor monthly payroll and supply expenses.
Maintain inventory of guest housekeeping and laundry supplies and linens; order supplies and equipment, record received goods, complete invoices, and submit them to the NHG General Manager for processing.
Account for bulk items issued from the storeroom and coordinate, supervise, and complete quarterly linen inventories and periodic unannounced supply inventories.
Ensure operating procedures comply with state and federal regulations, including OSHA, NAVOSH, and NHG regulations.
Plan and carry out assignments with minimal supervision, coordinate with other NHG associates, and advise the supervisor of progress or problem areas.
Perform cleaning and laundry duties as needed to cover staff shortages or other unanticipated occurrences.
Implement safety, fire prevention, MSDS, and environmental industrial hygiene requirements and maintain security measures.
Ensure guest privacy and carry out EEO policies, communicating support of those policies to subordinates.
Perform other related duties as assigned.