Housekeeping Manager

MCR • New York, NY

102d • $70,000 - $74,000

About The Position

The Housekeeping Manager assists in managing the daily housekeeping functions and staff to ensure guest rooms, public spaces, and team member areas are clean and well maintained. The manager inspects areas of responsibility and follows up with plans to improve results. The role aims to continually improve guest and team member satisfaction while maximizing the department’s financial performance. The ideal candidate is detail oriented and meticulous, with the ability to connect and engage with team members and guests.

Requirements

• High school diploma or equivalent.
• Two years of experience in hotel housekeeping or a related field.
• Effective verbal and written communication skills.
• Effective listening skills to understand and clarify concerns from team members and guests.
• Organizational skills and attention to detail.
• Proficiency in Microsoft Office.
• Excellent time management.
• A can-do attitude and hands-on approach.
• Flexible availability for days, nights, holidays, and weekends based on hotel demands.

Nice To Haves

• Experience working in a labor-organized environment.

Responsibilities

• Communicate guest room status to the Front Desk in a timely and efficient manner.
• Inspect guestrooms daily.
• Use room-cleaning and anticipated check-out or discharge lists to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Supervise an effective inspection program for guestrooms and public spaces.
• Understand how department operations affect overall hotel success.
• Verify that team members have the proper supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to confirm completion.
• Participate in departmental meetings and communicate clear, consistent messages about departmental goals.
• Use on-the-job training tools to train new Room Attendants and provide follow-up training as needed.
• Establish and maintain open, collaborative relationships with team members.
• Participate in scheduling team members according to business demands and tracking time and attendance.
• Verify that team members understand expectations and parameters.
• Administer property policies fairly and consistently, and ensure disciplinary procedures and documentation follow SOPs and LSOPs.
• Supervise staffing levels to meet guest housekeeping needs, operational requirements, and financial objectives.
• Observe team member behavior and provide feedback.
• Participate in an ongoing team member recognition program.
• Solicit team member feedback, use an open-door policy, and review satisfaction results to identify and address concerns.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
• Respond to and handle guest problems and complaints.
• Perform other duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED