Housekeeping Manager

HEI Hotels and Resorts•Chicago, IL

27d

About The Position

The Housekeeping Manager ensures cleanliness standards are met in guestrooms, meeting areas, public areas, and back-of-house spaces by training, staffing, and supervising employees; managing operating supplies; and monitoring guest service scores and comments. The role oversees housekeeping and laundry operations, labor scheduling and costs, department budgets, inventory, staff development, guest satisfaction, and compliance with operating procedures and OSHA requirements. The manager also evaluates furnishings and décor and helps coordinate preventive maintenance and rehabilitation projects.

Requirements

At least 5 years of management experience, including at least 3 years in housekeeping management.
Experience managing in-house laundry operations.
Thorough knowledge of housekeeping and laundry operations and individual job requirements.
Ability to work with other department leaders.
Ability to resolve conflicts involving guests, supervisors, and associates.
Ability to manage multiple tasks and strong organizational skills.
Willingness to assist coworkers with their duties and work as a team player, with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Responsibilities

Plan, organize, and monitor staff workloads to ensure compliance with cleanliness and maintenance standards, including continuous visual and written inspections of guestrooms and public spaces.
Develop housekeeping and laundry budgets and implement expense-management controls.
Conduct periodic inventories of guest supplies, small equipment, and linen.
Use labor-management tools to schedule staff and control labor costs.
Schedule labor according to forecasted hotel occupancy, food and beverage activity, and group events.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
Communicate clear directions to staff verbally and in writing.
Interact positively with customers and resolve problems to maintain customer satisfaction and service quality.
Evaluate the condition of furniture, fixtures, décor, and related items; recommend and assist with preventive maintenance and rehabilitation projects.
Ensure compliance with housekeeping and laundry standard operating procedures and policies.
Operate the department in accordance with OSHA requirements and guidelines.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.