Housekeeping Manager

Placemakr • Austin, TX

18d • Onsite

About The Position

The Housekeeping Manager leads the housekeeping team and oversees day-to-day housekeeping operations at an on-site Placemakr property. The role is responsible for supporting team members, establishing a high-performance and accountable team culture, and ensuring that guests and residents experience Placemakr’s cleanliness and comfort standards. The manager leads by example, develops team members, owns departmental goals, and collaborates with the wider property team to support operational success.

The position is hands-on, with approximately 75% of time spent managing daily execution. Duties include supporting housekeeping operations and guests, prioritizing and inspecting rooms, maintaining common areas, coordinating across departments, overseeing team schedules and coverage, managing inventory and spending within budget, training employees, and handling performance management and hiring with support from the property leader.

Open availability is required, including nights, weekends, and holidays. Scheduled days and hours rotate. The role requires standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.

Requirements

• At least 4 years of housekeeping or cleaning experience.
• At least 2 years of experience as a team lead, supervisor, or mentor.
• Previous experience creating schedules, supporting performance management, and assisting with interviews in accordance with company standards.
• Strong attention to detail and commitment to high cleanliness standards.
• Ability to manage tasks independently and remain organized.
• Experience communicating appropriate, in-the-moment feedback to team members.
• Ability to lead by example and work effectively both independently and collaboratively.
• Ability to meet the skills expectations for Housekeeper III and Housekeeping Supervisor roles.
• Ability to embody the Property Team Mission of Customer, Consistency, and Community, and Placemakr’s core values.
• Open availability for rotating schedules that include nights, weekends, and holidays.
• Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Must be legally authorized to work in the United States and at least 18 years old.

Nice To Haves

• Hospitality-specific housekeeping experience.

Responsibilities

• Provide exceptional experiences to guests, residents, and partners.
• Collaborate with property team members to foster a cohesive and supportive work environment.
• Follow Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies, and conduct expectations.
• Spend approximately 75% of work time managing daily operations, supporting the housekeeping team and guests, prioritizing rooms, inspecting units, assisting with guest issues, delegating tasks, maintaining common-area cleanliness, and communicating across departments.
• Lead by example to achieve and maintain standards for room readiness, quality and availability, employee engagement, NPS scores, brand standards, and positive guest reviews.
• Create and delegate housekeeping work boards based on room-readiness priorities and provide feedback to Housekeeping Supervisors on board creation and delegation, if applicable.
• Inspect assigned units and audit inspections of tenured team members; provide feedback on cleanliness discrepancies or issues.
• Track and purchase inventory and manage department spending in accordance with budget restrictions.
• Train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues.
• Manage Housekeepers and Housepeople by leading daily stand-ups and chat-ins, giving in-the-moment feedback, coaching and developing team members, documenting time and attendance infractions, and ensuring shift coverage for call-offs.
• Create and communicate schedules for internal and external Housekeepers and Housepeople using occupancy reports and following scheduling policies and procedures.
• Own performance management processes and hiring decisions for the team, with support from the property leader.
• Perform additional duties and responsibilities as assigned.

Benefits

• Competitive salary.
• Monthly performance bonus program.
• Company stock options.
• 401(k) with 4% employer matching.
• Medical, vision, and dental insurance plan options.
• Flexible Spending Account and Health Savings Account options.
• 20 days of paid time off per year, with the flexibility to use, roll over, or cash it out.
• PTO increases to 25 days per year after 2.5 years of employment.
• Up to 8 floating holidays per year.
• Monthly cell phone reimbursement and health and wellness stipend.
• Management Training Program.
• Paid parental leave.
• Paid life insurance.
• Option to access pay before payday through ZayZoon.
• Discounts at select Placemakr properties across the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed