Housekeeping Manager - The Signature

MGM Resorts International

4d • Onsite

About The Position

The Housekeeping Manager oversees daily operations in designated housekeeping areas and ensures that work complies with departmental policies and standards. The role supervises, trains, directs, and assists staff; distributes workloads; and conducts inspections of guest rooms and public areas to maintain cleanliness and guest satisfaction. The manager also monitors staff productivity, communicates performance concerns to the assigned Executive Assistant Housekeeper, and provides feedback and discipline as appropriate.

Requirements

• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Oversee the smooth operation of the assigned area.
• Supervise, train, direct, and assist employees assigned to the area.
• Distribute workloads fairly and evenly among employees assigned to the station.
• Conduct daily briefings and schedule meetings with Guest Room Attendants and House Persons.
• Ensure the cleanliness of rooms, hallways, lockers, and lobbies and that work is performed properly.
• Perform daily written guest room inspections in accordance with department standards.
• Conduct frequent and consistent visual inspections of guest rooms and assigned public areas.
• Monitor the productivity of Guest Room Attendants and House Persons and communicate areas below departmental standards to the assigned Executive Assistant Housekeeper.
• Counsel and discipline employees who violate departmental policies, practices, or procedures.
• Provide regular feedback to Guest Room Attendants and House Persons on job responsibilities and guest service.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and other purchases.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED