Signature Service Manager

Renewal • Orlando, FL

6d

About The Position

The Signature Service Manager is part of the operations team and supports the company’s mission to provide a world-class experience to every homeowner. The role oversees Signature Service Representatives, who manage contract, permit, and homeowners association documentation, coordinate project appointments, and communicate proactively with homeowners throughout the remodeling process. The manager sets performance expectations, coaches the team, and ensures exceptional service from the point of sale through project completion.

Requirements

• At least 2 years of leadership or management experience.
• Prior experience leading teams in the customer service industry.
• Expertise in teaching, coaching, and mentoring, with a demonstrated ability to develop others’ skills and performance.
• Ability to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
• Exceptional communication and interpersonal skills, including conflict resolution and maintaining positive working relationships.
• In-depth knowledge of communication strategies, customer service principles, and best practices for high-quality support.
• Skill leading teams in a fast-paced environment and fostering collaboration, accountability, and operational excellence.
• Willingness to undergo a criminal background check.

Nice To Haves

• Prior experience in the construction or home improvement industry.

Responsibilities

• Provide daily leadership, support, and motivation to ensure smooth operations and a world-class homeowner experience.
• Establish, communicate, and enforce department objectives, work schedules, policies, and procedures.
• Create, analyze, and distribute reports tracking key departmental metrics.
• Monitor team performance, professionalism, and adherence to company standards, emphasizing training and teamwork.
• Recruit, hire, and train new team members.
• Participate in management meetings as directed.
• Respond promptly and effectively to customer service concerns.
• Maintain accurate records of documents, communications, and project details throughout the remodeling process.
• Perform general office duties, including answering phones, greeting visitors, directing inquiries, resolving issues, confirming appointments, and providing information about operations.
• Provide weekly updates to the Internal Operations Manager regarding Signature Service Team goals and performance.

Benefits

• Paid time off
• Six paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Quarterly performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed