Housekeeping Manager- Housekeeping
About The Position
The Housekeeping Manager provides organization, instruction, and guidance to Housekeeping staff and ensures daily objectives are completed while maintaining Five Star Service standards of cleanliness and guest satisfaction. The role distributes and delegates room and cleaning assignments; interviews, selects, and trains team members; monitors performance through room inspections; coaches and counsels staff; and conducts performance reviews when needed. The manager plans and conducts staff meetings and attends operational meetings to exchange relevant information. Supportive duties may include participating in the Lobby Greeter and Manager on Duty Program, including weekend stayovers and monitoring throughout the hotel; helping room attendants and house persons secure supplies and tools; monitoring safe use of hazardous chemicals and compliance with the Hazcom program; and expediting guest requests. Other duties may be assigned. The role may require personal protective equipment for certain duties, which the hotel provides, along with training in its use and care.
Requirements
- High school graduate or equivalent required.
- At least 3 years of supervisory or management experience in hotel Housekeeping.
- Knowledge of basic sanitation requirements, controls, and applications of relevant chemicals.
- Basic mathematical skills to prepare moderately complex calculations for financial reporting.
- Supervisory skills.
- Ability to deal effectively with associates, vendors, and contractors.
- Ability to coordinate and cooperate with other departments regarding Housekeeping services and activities.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to exercise independent judgment.
- Ability to communicate effectively and pleasantly in English with guests and staff to run the department and serve customer needs.
- Ability to read and write basic English to complete reports and understand instructions and information.
- Ability to organize and prioritize work to meet deadlines.
- Ability to perform essential job functions with or without reasonable accommodation.
- Maintain a neat, clean, and well-groomed appearance.
- Ability to meet the physical requirements described, including frequent walking and stair climbing, frequent crouching, bending, or stooping, and occasional lifting or carrying up to 25 pounds.
Nice To Haves
- College degree, preferably with an emphasis in Hospitality.
- Experience at a Forbes-rated hotel.
- Additional language ability.
Responsibilities
- Distribute and delegate room and cleaning assignments to Housekeeping team members.
- Interview, select, and train Housekeeping team members in proper work procedures and techniques.
- Supervise and monitor team performance by conducting room inspections.
- Coach and counsel team members and conduct performance reviews when needed.
- Plan and conduct staff meetings to support communication among team members.
- Attend operational meetings to obtain and disseminate pertinent information.
- Participate in the Lobby Greeter and Manager on Duty Program, including weekend stayovers, hotel monitoring, and troubleshooting.
- Assist room attendants and house persons in securing supplies and tools for daily tasks.
- Monitor appropriate use of hazardous chemicals and compliance with the Hazcom program.
- Expedite guest requests.
- Perform other duties as requested.
- Report defective, damaged, or lost personal protective equipment, or equipment that does not fit properly, to the Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
