Housekeeping Manager

Pyramid Global Hospitality•Cambridge, MA

2d•$60,000 - $65,000•Onsite

About The Position

The Housekeeping Manager oversees the hotel's housekeeping operations, ensuring high standards of cleanliness, sanitation, and guest satisfaction. The role manages housekeeping and public-area cleaning staff and provides the training, supplies, and support needed to maintain guestrooms and public areas in excellent condition. The manager uses property management software to distribute daily workloads, manages inventories and costs for guestroom supplies, linens, and cleaning equipment, and conducts hotel walk-throughs as part of daily operations. The position is closely involved in hiring and training the team and ensures hotel cleanliness standards are followed with a strong focus on safe work practices. At The Kendall Hotel, a 73-room historic property in Cambridge, Massachusetts, the Housekeeping Manager is responsible for the department's day-to-day operations, staffing, service quality, laundry operations, inventory, and financial performance. The manager works with other departments and vendors to support an excellent guest experience and continuously improve processes and service.

Requirements

Minimum of 3–5 years of progressive hospitality leadership experience in the housekeeping department of a full-service hotel or a similar guest-focused environment.
Ability to lead, motivate, and develop high-performing teams while fostering exceptional guest service and operational excellence.
Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
Strong organizational, analytical, and time-management skills, including the ability to prioritize responsibilities in a fast-paced environment.
Accuracy, attention to detail, and professionalism while meeting deadlines and operational objectives.
Strong problem-solving and decision-making abilities, sound judgment, and ability to handle guest and operational challenges effectively.
Excellent interpersonal, communication, and customer service skills, with the ability to build positive relationships with guests, associates, vendors, and business partners.
Self-motivated and results-oriented, with the ability to work independently and collaboratively as part of a leadership team.
Ability to communicate effectively in English and Spanish.

Nice To Haves

Bilingual or multilingual communication skills.
Portuguese language skills are strongly preferred.
Proficiency in Microsoft Office Suite and hospitality technology systems, including Property Management Systems (PMS).
Experience with Opera Cloud and ALICE.

Responsibilities

Recruit, interview, train, coach, discipline, and conduct performance appraisals for direct reports.
Create schedules and approve employee time, time off, and shift changes.
Assign, train, support, and direct staff to perform their roles efficiently and in accordance with property policies and standards.
Coach, develop, and provide feedback to staff to support their growth in current and future positions.
Ensure all areas meet the hotel's cleanliness and presentation standards.
Inspect guest rooms and public areas to maintain quality control.
Implement and enforce hotel standards, health regulations, and safety protocols.
Assist in managing inventory of cleaning supplies, linens, and guest amenities.
Ensure lost-and-found procedures are followed.
Coordinate with departments including front office and maintenance to enhance the guest experience.
Work with vendors and maintain vendor relationships.
Review work procedures and operational opportunities to improve processes, performance, and service.
Establish new standards as needed to provide guests with high-quality service.
Manage the financial success of housekeeping operations, including payroll, expenses, operating equipment, and supplies.
Order room supplies and manage linen inventory and related tracking.
Manage the day-to-day operational needs, tasks, and communication of the Housekeeping department.
Oversee the day-to-day operation of laundry.